Enterprise Technical Solutions Engineer, Cloud Technology Job Listing at Google in San Francisco, CA (Job ID googleus-29129)
Media / Publishing, Business Services
As a Technical Solution Engineer, you will provide support for Google''s Enterprise cloud products, solutions and APIs, including AppEngine and Google Storage. You will provide technical assistance and developer support as part of a global 24x7 support organization. You will also work closely with engineers, product managers and sales engineers to improve the product''s vision and to make Google customers successful.
* Provide developer and technical support and resolve customer cases for Google''s Enterprise cloud products, solutions and APIs, including debugging AppEngine and Google Storage applications, authoring documentation and code samples, and handling system configuration.
* Identify and document AppEngine and Google Storage bugs and feature requests and work with engineers and customers to implement effective solutions.
* Work closely with engineers, product managers and sales engineers to improve Google cloud products at a senior level, suggesting and making changes to the product code.
* BA/BS degree or equivalent practical experience.
* 1 year of industry experience in software development, systems integration or systems engineering.
* Network administration and troubleshooting skills with good understanding of Linux system administration.
* Hands-on experience with cloud storage solutions, SQL database administration, and/or distributed computing technology. Google AppEngine experience.
* Experience developing web applications; strong understanding of web development protocols (HTML5, AJAX, XML, JSON, RFCs 2109/2965, 1945/2616).
* Outstanding account management, follow-through, resourcefulness, attention to detail and verbal and written communication skills.
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