Operations Specialist Job Listing at Google in CA

Media / Publishing, Business Services

* Take over ownership of one or more GPS processes, and assume responsibility for operations, management, and continuous improvement of these processes.
* Operate processes that may include highly-reliable data entry around employee information, customer-friendly handling and resolution of user inquiries, questions, and problems, auditing of process data, analysis and resolution of problems and special cases, and communication with HRBPs, recruiters, and other stakeholders.
* Manage processes, including definition, collection, and analysis of process metrics, cooperation, and communication with relevant stakeholders (other People Operations teams, Finance, Legal, HR Business Partners, Staffing), along with relationship and contract management with vendors and outsourcers.
* Process improvement, including identification of problems and opportunities for enhancement of process parameters (quality, error rates, turn-around time and customer satisfaction, etc.), definition and assessment of improvement options, and execution/project management for the respective initiatives.
Minimum qualifications

* BA/BS degree (In lieu of degree, 4 years of relevant work experience).

Preferred qualifications

* Affinity to technology, including intermediate to advanced spreadsheet and word processing skills, Web/Internet/HTML, and experience with enterprise type applications. Experience with process automation utilizing IT applications and tools.
* Human resources experience (in particular HRIS/HRMS administration operations).
* Exceptional attention to detail and solid time management and multi-tasking skills.
* Excellent customer-service skills and a welcoming and helpful attitude.
* High level of creativity, perseverance, and openness to change.

Area

Great just isn't good enough for our People Operations team (you probably know us better as "?Human Resources'). Made up of equal parts HR professionals, former consultants and analysts, we're the champions of Google's colorful culture. In People Ops, we "find them, grow them, and keep them" - we bring the world's most innovative people to Google and provide the programs that help them thrive. Whether recruiting the next great Googler, refining our core programs, developing talent or simply looking for ways to inject some more fun into the lives of our Googlers, we bring a data-driven approach that is reinventing the human resources field.
Job details
Team or role:
People Operations

Work schedule:
Full-time

Job level:
Entry

Salary:
Date posted:
Jul 25, 2011

Job location(s):
Mountain View, CA, USA
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