188 - Wisconsin Place - SM Specialist Job Listing at Headway Workforce Solutions in Chevy Chase, MD

Staffing/Employment

Headway Workforce Solutions, in partnership with Me-Ality, has immediate openings for Kiosk Customer Service Associates. These Customer Service Associates will be responsible for enhancing the customer experience through the me-ality scan process. Learn more about the scan at: www.mybestfit.com.
Responsibilities
•Greet and interact with customers, promoting and facilitating use of the me-ality fitting service
•Adhere to high standards in customer service protocols
•Effectively and accurately communicate kiosk value and benefits to customers
•Guide the customer through the kiosk process, giving clear, concise instructions and setting the proper expectations
•Act as a positive, polished, fashionable face of the kiosk service to all external clients
•Meet retail kiosk goals and objectives as communicated by Kiosk Manager, in terms of attracting and retaining customers, increasing number of scans per day, increasing number of recommendation reports per customer, and customer satisfaction
•Troubleshoot minor technical issues with kiosk equipment
•Conduct daily maintenance as necessary
•Respond to onsite customer inquiries, expectations, and issues, ensuring that customer satisfaction is paramount- and when necessary involving Kiosk Manager.
•Contribute to increasing number of scans and reports and “lead generation” in all areas of the company
•Act as a Brand Ambassador at all times to reflect the quality of the brand we are building
Other duties and responsibilities as assigned

Job Requirements

•Familiar with apparel industry
•Maintains a thorough understanding of garment sizing and fit parameters, retail clothing brands and retail shopping in general
•Experience working independently and as a team while meeting goals
•Superior customer service and interpersonal skills
•Excellent verbal communication skills
•Strong multi-tasking skills
•Outstanding listening, questioning, and persuading skills
Experience working with computers is an asset