Bellperson Job Listing at HEI Hotels & Resorts in Manchester Village, VT (Job ID heihotels-13990)
Location: VT - Manchester Village - Equinox
Property: Equinox Resort & Spa
Relocation Available: No
Type of Position: Non-Management/Hourly
Employment Duration: Full time
HEI views our associates as our greatest resource, and we hire and develop the best.
We have a culture of winning; we embrace change, thrive on challenge and always seek to surpass our personal bests. Defined by our unique business platform, our environment is fast-paced, expansive and ever-evolving…yet stable, consistent, enduring. It is a high-performance culture where innovation and entrepreneurial-spirit are evident; initiative and results are rewarded.
Our people know they're "in on the ground floor" of a company with all the cornerstones of success in place: experienced leaders, steady investors, a strong track record and long-term career potential. And in turn, each of our associates thrive because HEI's distinctly advantaged infrastructure creates a supportive, educational culture as well as unlimited opportunities for personal and professional success on every level. In addition to supporting our associates, we are also passionately committed to supporting the communities in which we work, in building meaningful relationships with our partners and in reducing our impact on the environment.
Come join our engaging and high energy team and help create HEI’s legacy as the leading hospitality owner/operator.
The Equinox Resort and the Inns at Equinox are located in the beautiful Green Mountains of Southern Vermont, tucked away in historic Manchester Village. Our luxury resort recently completed a $20 million renovation, updating our 150 deluxe guestrooms and suites, 17,000 square feet of meeting space and five dining outlets, including the iconic Marsh Tavern and our new Chop House and Falcon Bar. The resort offers a wide range of world class activities, including a championship golf course, award winning spa, British School of Falconry and Archery, The Land Rover Experience Driving School, Orvis fly fishing and shooting Schools and much more. The Equinox is proudly owned and operated by HEI Hotels and Resorts, whose core investment is passionate people and is also a part of the prestigious Luxury Collection of Starwood Hotels.
Serve guests in hospitable manner to ensure positive guest experience during arrival and departure.
•Show guests to room assisting with their luggage.
•Explain all hotel facilities, their location in the hotel, hours of operation, and answer all questions about these facilities and other hotel questions.
•Check luggage for hotel guests both for day and overnight.
•Maintain the designated station in the lobby, standing alert to be easily summoned for fronts.
•Open doors and greet guests in a friendly and courteous manner.
•Maintain the cleanliness of the bell stand, lobby and baggage room. Keep lobby door and windows clean when not busy with guests.
•Post the daily events board and entertainment board in the lobby.
•Maintain an open communication line through all shifts by proper use of intershift log.
•Deliver messages and valet to guest rooms.
•Perform pick ups and drop-offs at the airport for the guests in a timely and friendly manner and inspect vehicles.
•May perform the duties of a valet as required.
•Assist front desk with key inventory twice weekly.
•Comply with attendance rules and be available to work on a regular basis.
•Perform any other job related duties as assigned.
Experience, Skills and Knowledge
•High school diploma or equivalent required.
•Hotel experience preferred.
•Ability to communicate with guests, respond to questions, knowledge of hotel service, local area events and activities.
•Ability to drive vans, limousines and automobiles. Must have an excellent driving record as verified by a Motor Vehicle Report.
•Ability to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists.
•Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage with sufficient manual dexterity in both hands to be able to load and unload luggage up to 75 lbs.
•Ability to stand, walk and/or sit and continuously perform essential job functions.
•Perform tasks requiring bending, stooping, kneeling and/or walking.
•Must have the ability to communicate in English.
HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.
HEI Hotels and Resorts is an equal opportunity employer M/F/V/D
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