Host/Hostess and Food Runner Job Listing at HEI Hotels & Resorts in Detroit, MI

Leisure

Host/Hostess and Food Runner
Location: MI - Detroit - Detroit Marriott Airport
Property: Detroit Marriott Airport
Relocation Available: No
Type of Position: Non-Management/Hourly
Employment Duration: Part time
Company Overview

HEI views our associates as our greatest resource, and we hire and develop the best.

We have a culture of winning; we embrace change, thrive on challenge and always seek to surpass our personal bests. Defined by our unique business platform, our environment is fast-paced, expansive and ever-evolving…yet stable, consistent, enduring. It is a high-performance culture where innovation and entrepreneurial-spirit are evident; initiative and results are rewarded.

Our people know they're "in on the ground floor" of a company with all the cornerstones of success in place: experienced leaders, steady investors, a strong track record and long-term career potential. And in turn, each of our associates thrive because HEI's distinctly advantaged infrastructure creates a supportive, educational culture as well as unlimited opportunities for personal and professional success on every level. In addition to supporting our associates, we are also passionately committed to supporting the communities in which we work, in building meaningful relationships with our partners and in reducing our impact on the environment.
Come join our engaging and high energy team and help create HEI’s legacy as the leading hospitality owner/operator.

Property Description

The Detroit Metro Airport Marriott Hotel is owned and operated by HEI Hotels & Resorts. As the fastest growing privately held owner/operator investment company in the hospitality sector, HEI is opening doors to success, coast to coast, at our major branded upscale hotels and destination resorts. If you thrive in a fast-paced, collaborative environment where ingenuity is encouraged, initiative is rewarded, training is top-notch and personal growth is an everyday occurrence…HEI and the Detroit Metro Airport Marriott wants to meet you! About Our Hotel: The Detroit Metro Airport Marriott Hotel combines convenient location with friendly staff to create a one of a kind Detroit hotel experience. This Detroit Hotel offers a wealth of amenities including wireless high-speed internet, 37" flat screens, fitness center, and indoor swimming pool. Our convenient location close to IKEA, Henry Ford Museum and University of Michigan makes us an ideal choice for your next stay. Enjoy fine cuisine at the Ha'Penny Pub located in the lobby of the Detroit Metro Airport Marriott. Looking for a Detroit hotel for your next business or social event? The Detroit Metro Airport Marriott Hotel will help you plan with ease and flexibility in one of our fourteen meeting rooms occupying 6,600 square feet. Whether flying into Detroit or looking for an escape from downtown, the Detroit Metro Airport (DTW) Marriott hotel is uniquely suited to meet your every need.

Description

Job Description
The host or hostess is the critical first impression of the restaurant, and therefore is empowered to create memorable guest experiences. This position will also act as a Food Runner.

•Meet and greet guests as they arrive, offer choice of seating, then escort them to their table and present menu.
•Read, maintain and make daily entries in the log book to coordinate communication between shifts and management.
•Maintain proper set-up of dining room.
•Receive records and make any necessary arrangements for reservations and special functions in the restaurant.
•Comply with attendance rules and be available to work on a regular basis.
Perform any other job related duties as assigned.

Experience, Skills and Knowledge
•Ability to comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials.
•Ability to remember, recite and promote the variety of menu items.
•Ability to move throughout a crowded room to seat guests.
•Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.
•Ability to establish and maintain effective working relationships with associates, customers and patrons.
•Must have the ability to communicate in English.

HEI Hotels and Resorts is an equal opportunity employer M/F/V/D