Westin One Call Sales Manager (Executive Meeting Manager) Job Listing at HEI Hotels & Resorts in Philadelphia, PA (Job ID heihotels-13789)

Leisure

Westin One Call Sales Manager (Executive Meeting Manager)
Location: PA - Philadelphia - The Westin Philadelphia
Property: The Westin Philadelphia
Relocation Available: Yes
Type of Position: Management
Employment Duration: Full time
Company Overview

HEI views our associates as our greatest resource, and we hire and develop the best.

We have a culture of winning; we embrace change, thrive on challenge and always seek to surpass our personal bests. Defined by our unique business platform, our environment is fast-paced, expansive and ever-evolving…yet stable, consistent, enduring. It is a high-performance culture where innovation and entrepreneurial-spirit are evident; initiative and results are rewarded.

Our people know they're "in on the ground floor" of a company with all the cornerstones of success in place: experienced leaders, steady investors, a strong track record and long-term career potential. And in turn, each of our associates thrive because HEI's distinctly advantaged infrastructure creates a supportive, educational culture as well as unlimited opportunities for personal and professional success on every level. In addition to supporting our associates, we are also passionately committed to supporting the communities in which we work, in building meaningful relationships with our partners and in reducing our impact on the environment.
Come join our engaging and high energy team and help create HEI’s legacy as the leading hospitality owner/operator.

Property Description

The Westin Philadelphia is situated in Philadelphia's renowned Rittenhouse Square District. The Hotel is just steps from upscale shopping, world-renowned restaurants and exciting attractions. Within reach of the landmarks of America's early democracy including the Liberty Bell, Independence Hall and the Constitution Center. Each of our 294 guest rooms and 19 suites features the comfort and amenities synonymous with the Westin name including the rejuvenating Heavenly Bed and Heavenly Bath. Guests are able to select from a full range of cuisine in the contemporary atmosphere of Winthorpe & Valentine, our restaurant and bar. We have 17,000 square feet of flexible event space to easily accommodate events and special occasions for as many as 700 guests. The Westin Philadelphia is proudly operated by HEI Hotels and Resorts, whose core investment is passionate people.

Description

Job Description
The Westin One Call Sales Manager brings to bear their organizational and detailing skills to identify and implement profitable execution of all groups. Ensure that each group that the manager is responsible for meets or exceeds their revenue expectations based on their contracts. Active and positive contribution towards a high performance culture within the Convention Services Department through customer advocacy, sustained revenue achievement, communication and team participation.

•An understanding of both monthly forecasting and the annual budget process.
•Understand the importance of raising the meeting planner evaluation scores and implement effective methods to ensure exceeding meeting planner satisfaction.
•Optimize room rental charges.
•Consistently participate in the re-booking of repeat business by having a track record of long term client relationships.
•Actively participate in industry related organizations (NACE, MPI).
•Thorough knowledge of sales techniques including strong closing skills as well as negotiating skills.
•Comfortable with hotel site inspections and client presentations.
•Excellent creative skills to provide innovative set-ups, menus, and functions for groups. Ability to generate creative and innovative menus while working closely with Chef on pricing specialty menus.
•Work closely with banquet department on operations and event execution. Ability to quickly evaluate alternatives and decide on a plan of action.
•Provide overall direction, coordination, and ongoing evaluation of operations. Detailed execution of all banquet event orders generated by the Convention Services Department.
•Experience providing Audio/Visual equipment and operating Audio/Visual as a profit center.
•Excellent knowledge of computers, specifically Delphi, Word and Excel.
•Monitor group room blocks and pick up, generate detailed resumes for the operating departments.
•Ability to work with outside vendors to ensure client satisfaction for all events/groups.
•Comply with attendance rules and be available to work on a regular basis.
•Perform any other job related duties as assigned.

Experience, Skills and Knowledge
•Prior experience in the field of hospitality with specific experience in catering sales is essential.
•1+ year within the Hospitality Industry required.
•Must have experience at a similar size and quality hotel.
•High School Diploma required; Bachelor’s Degree preferred.
•Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and Delphi.
•Knowledge of sales skills, revenue management, training, and motivation of peers.
•Knowledge of hotel features, benefits, and competing hotels within the market.
•Ability to execute appropriate action plans.
•Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
•Ability to work effectively under time constraints and deadlines.
•Command of the English language both written and verbal.

Benefits
HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.
HEI Hotels and Resorts is an equal opportunity employer M/F/V/D