Assistant Manager, Front Desk (Duty Manager) - InterContinental Mark Hopkins San Francisco Job Listing at IHG in San Francisco, CA

Hospitality, Hotel

Title: Assistant Manager, Front Desk (Duty Manager) - InterContinental Mark Hopkins San Francisco
Location: AMER_North Amer-United States-CA-San Francisco
Job Number: SAN002183
Schedule:Varies.

Pay:DOE - Salaried/Exempt
Experience required:Minimum of three years of hotel/hospitality experience required. Candidates with experience in a four- or five-star environmentandone year experience in supervisory role preferred.
Other requirements:Employment history verification; criminal background investigation; urinary drug screening; U.S. employment authorization.

Do you see yourself as aAssistant Manager, Front Office (MOD)?

What's your passion? Whether you're into sports, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team. This role is charged with overseeing the hotel operations for the day or night shift to ensure guest service standards are met and that hotel assets are secured and protected.

As splendid now as when it opened to great fanfare in 1926, the InterContinental Mark Hopkins San Francisco is one of the city's finest hotels. Situated at the crest of illustrious Nob Hill, and at the crossing of three cable car lines, this venerable landmark is minutes from Union Square, Chinatown, and the Financial and Theater Districts. Fisherman's Wharf and the Golden Gate Bridge are just short drives away.

This role is charged with overseeing the front office operations for the day or afternoon shift and overall hotel operations during the overnight shift to ensure guest service standards are met and that hotel assets are secured and protected.

Some key responsibilities of the role include:
* Support Rooms Division Manager in supervising front office operations of the hotel
* Conduct periodic walk-throughs of each department
* Tour public areas and grounds to ensure the appearance of such areas reflects highly on the hotel, brand, and Company and oversee the front office and night functions in accordance with established procedures
* Ensure guests receive prompt, professional attention and are greeted upon arrival, and that the audit function and reports are completed on time
* May also have oversight of the security function when working at night
* Ensure procedures are followed for security of monies, credit and financial transactions, and guest security
* May serve as "manager on duty" as required and perform other duties as assigned

Qualifications:

This position requires some college and three years guest service/hotel experience, or an equivalent combination of education and/or experience. You must have full knowledge of the guest service/night function and some supervisory training/experience preferred.

You may be required to work nights, weekends, and/or holidays.

We ask you to live ourWinning Ways. In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401(k) plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer M/F/D/V
Job: Front Office Management