Head Concierge- InterContinental Conference Center Job Listing at IHG in Cleveland, OH
Title: Head Concierge- InterContinental Conference Center
Location: AMER_North Amer-United States-OH-Cleveland
Job Number: CLE001068
Do you see yourself as a Head Concierge?
What's your passion? Whether you're into sports, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team. This role leads the coordination of any guests' needs, special requests, and inquiries to ensure superior service and value for our guests.
The InterContinental Hotels Cleveland offers an impressive collection of hospitality choices. Our superior locations, luxurious accommodations, high tech meeting rooms, unique dining experiences and attentive guest services are unparalleled in the area. Conveniently located on the campus of the prestigious Cleveland Clinic, less than one mile from the University Circle cultural and arts district. Legacy village shopping and entertainment, the Rock & Roll hall of Fame and Museum, Progressive Field and the Historic Warehouse District are all within easy reach.
The Chief Concierge leads the day to day activities of the concierge desk. Schedule employees to ensure proper coverage. and assists with training of all concierge staff. You will collect and provide comprehensive information and coordinate guest requests regarding hotel services, sporting events, places of interest, restaurants, theater, airline, transportation tickets, limousine rentals, sightseeing tours and any other information of interest. Handle reservations and obtain/issue tickets where applicable. You will provide guest assistance with florists, couriers, mail services, rental of small business machines, international calls, etc. You may perform other duties as assigned such as assisting the bell stand, providing luggage and assistance, and ensuring the lobby and concierge area's appearance reflect highly on the hotel and company.
Qualifications include High School diploma or equivalent plus at least two-four years experience as a concierge or related discipline, or equivalent combination of education and experience in a similar upscale hotel/equivalent environment. Some College and knowledge of locale is preferred. You may be required to work nights, weekends, and/or holidays.
In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.
So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.
IHG is an equal opportunity employer M/F/D/V
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