CPS Analyst-2 Job Listing at IHG in Gurgaon (Job ID ScrapingHub11518-R102098)

IHG

IHG

Location: Gurgaon
Application deadline: None
Type: Not specified
Career Level: Associate
Salary Range: Not specified
Number of Jobs: 1
Relocation Available: No
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Description
**Job Summary** – **_(Role Summary)_**

Using established procedures and working under immediate supervision, responds to customer calls and emails by providing support for the Companies financial systems and approved information technology releases and products. The associate needs to ensure problem resolution for all cases created in an accurate and timely fashion. Provide support and maintenance of the Companies’ Accounts Payable queries, Procurement, invoice/statement processing, debit and credit memo processing and IHG Smart Pay queries. Follow appropriate accounts payable procedures in accordance with Service Level Agreements.

**Essential Duties and Responsibilities** – **CPS Voice**

* Receives incoming inquires from internal and external customers regarding financial transactions and/or information technology. Ensures inquiries are responded to within SLA guidelines.

* Give consistent customer service delivery. Build customer confidence in the level of service provided. Meet the ongoing needs and expectations of our customers.

* Maintain a consistent, high quality customer-focused orientation. Listen to and communicate with customer to obtain all required information necessary to determine and address their specific needs; tactfully explain why, if service cannot be provided. Respond to individuals in manner and timeframe promised or follow-up to explain status. Provide clear, accurate information; explain procedures or materials or provide supplemental information; anticipate problems or questions.

*Schedule:*

*Job:* Executive / Corporate

*Primary Location:* IMEA_India-India-HR-Gurgaon

*Req ID:* R102098

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