Reservation Manager - InterContinental Lagos Job Listing at IHG in Lagos

Hospitality, Hotel

Title: Reservation Manager - InterContinental Lagos
Location: IMEA_Africa-Nigeria-Lagos-Lagos
Job Number: LAG000026
Do you see yourself managing & leading the Central Reservation Department in InterContinental Lagos?

Do you have a passion? Whether you're into tennis, shopping or karaoke, at IHG we're interested in YOU!

We employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our progressive & committed team at the InterContinental Lagos . (http://www.ichotelsgroup.com/intercontinental/en/gb/new-hotels/lagos).

InterContinental Lagos will be located on Victoria Island, in the centre of Lagos home to the majority of foreign embassies and multinational companies, making it the perfect residence for affluent business and diplomatic travelers. Built on an elevated terrain overlooking Lagos's port and the city below, the 19 storey hotel will offer uninterrupted, spectacular views of Lagos Skyline.

InterContinental Lagos will comprise of 358 well-appointed, elegantly decorated rooms and suites as well as a Club InterContinental floor. Guests will have access to an all-day dining restaurant, two specialty restaurants, room service and the pool bar for lighter meal choices and snacks. The lobby lounge and cocktail bar will be the perfect setting for casual meetings over coffee or drinks. In addition, for the health conscious traveler there will be a health club bar serving fresh juices. InterContinental Lagos will also offer exclusive business and conference facilities including a state of the art ballroom with a foyer area, and several additional flexible meeting and breakout. Other amenities will include a fully-equipped gym, outdoor pool, and retail space.

We are currently recruiting our Reservation Manager
TheReservation Manager is responsible to ensure the effective operation of the Reservations department and reassuring that all company standards of quality and cleanlines are maintained at all times whilst meeting the needs of the business.

The key responsibilities of the role include: Supervises all Reservation staff to ensure accurate status of room availability at all times, Advises Revenue manager & Front Office manager of any status changes,Spot checks daily on following day arrivals, Priority membership, airport pickup, payment methods etc, and other special requests,Coordinates with Sales & Marketing and Front Office sections and updates them on any changes in rates, promotions or packages, Promotes hotel facilities and services both locally and world-wide to all callers, Participates actively in both departmental budget elaboration and goals program and Ensures Upselling of Reservations whenever possible.

In return we'll give you a generous financial and benefits package including duty meals, hotel discounts worldwide and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

At IHG we are committed to developing our team and managing our talent and would encourage internal as well as external candidates to apply for any of our vacancies.

So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.
Qualifications:
Qualifications
· A degree in Business Administration/MBA is preferred
· Previous Reservation management experience is preferred
· Good understanding of the local business and operation environments and markets
· Service minded and ability to involve and support operations
· Business savvy and good people skills
· Experience in emerging markets / similar hard locations
· Visionary & strategic thinker and ability to convert this to action

Job: Reservation Sales Agent