Administrator Skilled Agency Job Listing at InnovAge in Denver, CO
The Administrator will support the company business plan to include organizing, planning, developing, implementing and interpreting goals, policies, and strategic plans for the home health agency. The Administrator represents the location of InnovAge Homecare through accurate communication of the agency status/services with the corporate offices, community, government agencies, associates and the clients. The Administrator reports to the Vice President.
Essential Functions and Work Duties
The following essential functions of this position are performed personally, in cooperation with your supervisor, and/or in coordination with other staff. Additional work functions and duties may be assigned.
ADMINISTRATION (Approximately 50% of Time)
•Ensures agency is compliant with federal, state and local regulatory agencies.
•Responsible to meet budgeted goals in all areas, including admission, revenue, cost and profitability.
•Ensures implementation of company policies/procedures to promote efficient operations.
•Ensures that home health services are provided under the supervision and direction of appropriately qualified health professionals.
•Responsible for software implementation based on standardized processes. Able to utilize the system for information and reporting.
•Responds to reports/recommendations of surveyors, Quality Department, Vice President and Executive Director.
•Oversees employment of qualified and competent personnel ensuring adequate orientation, guidance, and continuing education for staff.
•Ensures care of home care clients are clinically appropriate as evidenced by client needs being met through appropriate development of Plans of Care.
•Ensures agency is monitoring clinical outcomes, client satisfaction, occurrences, and complaints. Based on outcomes, has established active OBQI plan with ongoing performance improvement.
•Accountable to develop and implement the Performance Improvement Plan for the agency.
•Accountable to accept growth capacity through adequate staff recruitment/retention, maintaining staff productivity, converting referrals into admissions, and creative management of referral demands.
•Monitors management reports regularly to ensure agency compliance.
•Promotes positive work environment. Communicates effectively with associates, marketing, leadership and ancillaryservices.
•Ensures agency is survey ready at all times through ongoing mock surveys as well as staff education.
•Ensures the Agency's ongoing liaison with the Executive Director/Vice President of Home Care, Governing Body,
staff members and the community.
•Maintains current knowledge of local trends and issues, and attends appropriate networking and special events.
•Ensures availability of the Administrator or designee for all hours that employees are providing services, at
minimum, any eight hour period between 7 a.m. and 7 p.m. Monday through Friday.
•Oversees on-call coverage and ensures 24 hour/day, (7) days/week service.
•Other job duties as assigned.
SUPERVISION (Approximately 50% of Time)
•Effectively supervises and manages direct reports and provides, by example and leadership, motivation and
direction to employees of the organization.
•Carries out supervisory responsibilities in accordance with the organization's policies and applicable state and federal employment laws.
•Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; recognizing and rewarding employees; corrective disciplinary procedures and practices (under direction of supervisor and in partnership with Human Resources), addressing complaints and resolving problems.
•Ensures annual employee performance reviews are conducted in a timely and effective manner. Evaluates performance of employees for compliance with established policies and objectives of the organization and contributions in attaining objectives.
•Helps set the tone of the department to ensure morale, team work, and that the positive employment culture of the organization is maintained.
•Regularly schedules leadership/management, department, and staff 1:1 meetings to provide leadership, development, and a forum for communication to ensure coordination and collaboration in meeting organization and individual goals.
•Demonstrates a commitment to the quality improvement process and the philosophy of continuous improvement; identifies and responds actively and with sensitivity to the needs of all concerned; participates as a team player in all phases of the organization; and is open and responsive to change.
•Communicates and interacts with co-workers and all others in a pleasant and professional manner at all times.
•Maintains strict confidentiality of personnel data, proprietary information, and sensitive materials as required.
•Maximizes cost efficiency and productivity in the use of all resources of the department and organization.
•Attends all required department events, staff meetings, and any other job-related functions. Attends and successfully completes all mandatory trainings.
•Does not communicate with any news media or volunteer business information to other agencies. Directs public relations issues to the appropriate person.
•Does not enter into any contract without approval which commits the organization to any obligation, or which transfers company assets to any outside interests, or which involve expenditures of a capital nature.
•Performs within position and personal limitations and provides information to employees, co-workers, business contacts, and others only as able and appropriate for position.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience
•Bachelor's degree in healthcare, or related field from an accredited college/university and a minimum of (3) three years experience in areas of needed experience; or equivalent combination of education and experience.
•Must possess current RN or PT license in good standing with state where agency is located and have experience and education in health service administration.
•Strong management skills and at least two years of experience in supervising staff.
•Requires state issued driver's license, personal transportation, good driving record and auto insurance as required by law.
•A minimum of one year working with the frail or elderly is required.
•List areas of experience needed based on job duties, regulations, etc.
•Must have CPR certification
•Must be computer proficient and possess experience with Microsoft Word, Excel, Access and Outlook and Internal Communicator.
•Must be able to quickly learn specific software and new applications. Knowledge of Horizon software preferred.
•Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
•Able to analyze data and statistics and draw reasonable conclusions and compile accurate reports.
•Experience with P/L and developing and managing budgets.
•Ability to read, analyze and interpret regulations and other documents.
•Strong interpersonal skills and ability to effectively and tactfully present information to, and communicate with, co-workers, employees, and others.
•Possess exceptional English written and verbal communication skills, including accurate grammar and business correspondence knowledge.
•Ability to read and write memos, reports, and correspondence that conform to prescribed style and format.
•Ability to define problems, collect data, establish facts, and draw valid conclusions.
Other Skills and Abilities:
•Able to establish and maintain cooperative and positive working relationships.
•Strong management ability and capable of setting clear objectives for staff and motivating them to achieve those objectives on time and according to plans.
•Organized, detail-oriented, courteous, proactive, self motivated, dependable, and customer service driven.
•Even-tempered and able to balance multiple tasks in accordance with changing deadlines and priorities in a fast-paced environment.
•Ability to work sensitively and effectively with individuals of diverse ethnic and cultural backgrounds.
General Job Performance Requirements
Meets/exceeds established performance goals. Additional performance requirements may be communicated.
•Alignment with Company Goals Objectives – Supports the organization's mission, vision, and values and holding self accountable for applying these principles daily and personally living them when working with co workers, participants, clients, and all other business contacts.
•Adherence to Company Policy – Follows and enforces guidelines as established by policies. Conforms to company and job standards and requirements. Shows respect for others. Acts in the best interests of the company at all times. Serves as an example for others. Conducts business in an ethical fashion.
•Job Knowledge – Demonstrates a thorough understanding of his/her job processes and procedures. Integrates knowledge to efficiently accomplish job requirements. Efficiently uses resources (including staff and management) to obtain additional knowledge.
•Cooperativeness – Consistently supports management decisions as demonstrated by his/her actions. Demonstrates a 'can do' attitude by responding positively to instructions. Follows instructions and works harmoniously with others to complete the job or task.
•Commitment – Commits to his/her job and to the success of the company. Continuously puts forth the effort to achieve goals and continuous quality improvement. Degree to which employee goes the extra step to ensure job/task completion. Takes initiative to offer ideas to improve processes or results.
•Customer Service - Embraces the organization's commitment to internal and external customer service and demonstrates a customer-centric approach when interacting with co-workers, participants, clients, and all other business contacts.
•Safety – Maintains a safe work place. Reports all unsafe work conditions to supervisor and/or Safety Loss Control Manager and works in conjunction with supervisor, Safety Loss Control Manager, and staff to correct unsafe work conditions. Follows and enforces all safety policies.
•Quantity of Work / Productivity – Produces at a high volume. Always puts forth the effort to maximize productivity. Meets or exceeds established work deadlines. Engages in a productive work effort whenever possible. Meets goals and objectives.
•Quality of Work – Produces work that is accurate and reliable. Accomplishes work quickly and efficiently. Works in a thorough and organized manner while minimizing down time. Results are consistently within acceptable quality standards.
•Reliability – Completes responsibilities with minimal direct supervision. Follows through with assigned jobs and tasks all the way through completion. Puts forth the effort to achieve goals and objectives under varying circumstances.
•Attendance – Meets or exceeds punctuality and attendance expectations/requirements. Faithfully reports to work and conforms to scheduled work hours. When necessitated, follows call-in procedures and informs others of absences.
•Communication – Exhibits good interpersonal skills. Develops and fosters professional relationships with co-workers, participants, clients, and vendors. Keeps others informed as directed by operational demands and need-to-know. Keeps self informed of announcement made via established company venues.
•Confidentiality – Maintains confidentiality of employee, participant, and client data/information, and any other sensitive organization information as appropriate.
Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
•Requires full range of body motion including handling and lifting patients, manual and finger dexterity and eye-hand coordination.
•Requires standing, walking, pushing, bending, kneeling and reaching at arm's length and overhead in community for prolonged periods of time.
•Must be able to transfer participants needing total assist.
•Must be able to make home visits to participants who live in non-handicapped accessible dwellings.
•Requires the ability to lift/carry up to 65 pounds and push or pull objects exceeding 150 pounds, using appropriate body mechanics.
•Requires intermittent driving throughout the day, between participant's homes and the centers.
•Employee frequently is required to sit. Employee is frequently required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and occasionally stoop, kneel, or crouch.
•Requires manual and finger dexterity and eye-hand coordination.
•Requires the ability to use department equipment, such as telephones, personal computers, adding machines, copiers, fax machines, etc. Position requires frequent use of computer and phone.
•Requires the ability to lift/carry up to 30 pounds using appropriate body mechanics.
Visual, Hearing and Communication Requirements
•Requires corrected vision, including close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
•Requires hearing to normal range and must be able to communicate effectively verbally and in writing with co-workers, vendors, clients, and others for work-related purposes.
•Requires corrected vision and hearing to normal range, with or without reasonable accommodation.
Materials, Tools Equipment, Work Aids
•May require use of wheelchair, medical equipment, gait belts, sliding board, bedside commode, shower equipment, and other work aids.
Work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
•Requires working under stressful conditions.
•Working conditions may be noisy and crowded, fluctuating indoor temperatures, and humidity around showers/bathrooms.
•Moderate pressure to meet transportation schedules while dealing with frail and confused participants.
•Subject to participants that may have the potential for verbal or physical aggression.
•May be exposed to a risk of bodily injury through contact with moving instrumentation, toxic substances, medicinal preparations, bodily fluids, cleaning supplies, communicable diseases and any other conditions common in a home environment.
•Subject to unpleasant odors and living conditions of participants.
•May be subjected to adverse driving conditions including wet, icy, slushy and snow-packed roads.
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