Assistant Front Office Operations Manager - The Willard InterContinental Washington Job Listing at InterContinental in Washington, DC (Job ID ScrapingHub11518-WAS001051)



Location: Washington, DC
Application deadline: None
Type: Not specified
Career Level: Associate
Salary Range: Not specified
Number of Jobs: 1
Relocation Available: No
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Do you see yourself as a Assistant Front Officer Operations Manager?

What's your passion? Whether you're into sports, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

This role oversees the activities of a front desk shift ensuring that guests receive prompt, professional attention and personal recognition.

An American institution, the Willard InterContinental is located in the heart of the nation's capital on Pennsylvania Avenue, near the White House, the Smithsonian museums and the downtown business and theatre districts. With a rich historic legacy, the Willard is the Washington D.C. hotel of choice for heads of state and leaders of the world's business, cultural, social and political sectors. The hotel's 335 well appointed large guestrooms include 41 elegant suites. Dining options include the Café du Parc, a popular French bistro with seasonal outdoor seating, and the Occidental Grill & Seafood, traditional Afternoon Tea in Peacock Alley, the classic Round Robin Bar and 24 hour Private In-Room Dining. There is over 20,000 square feet of Conference and Banquet space and the hotel hosts events ranging from intimate meetings to luxurious weddings. The Willard InterContinental combines heritage, sustainability and luxury with contemporary comfort and the latest technology.

Job Responsibilities:

This role oversees the activities of a front desk shift ensuring that guests receive prompt, professional attention and personal recognition.

Reacts to situations to ensure guests receive prompt attention and personal recognition through out the hotel.

Responds to guest needs and resolves related problems.

Inspects, monitors and ensures that the back of house, Front Desk and lobby areas are kept clean and organized at all times

Ensures that current information on rates, packages and promotions is available at the Front Desk and that all staff are knowledgeable on such.

Reviews the daily business levels, anticipate critical situations and plan effective solutions to best expedite these situations

Communicates to the Front Office Manager all information likely to be of interest to them such as the expected arrival and departure of VIP's and all other pertinent information

Required is a Bachelor's degree in Hotel Management, Business Administration or related field plus one or more years front office/guest services experience including supervisory experience, or an equivalent combination of education and experience. You may be required to work nights, weekends, and/or holidays.

In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer Minorities/Females/Disabled/Veterans

*Schedule:* Full Time

*Job:* Front Office

*Primary Location:* AMER_North Amer-United States-DC-Washington

*Req ID:* WAS001051

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