Sales Administrator 2 Job Listing at Invensys in United States of America
Title: Sales Administrator 2
Invensys Operations Management is a global technology, software and consulting organization leading significant change in process manufacturing, plant optimization, business operations and enterprise performance. We do this by helping our customers to take advantage of manufacturing and business operations. Our solutions help to automate plants and facilities and allow a wide range of personnel to receive and respond to changes in conditions more quickly and effectively, and thereby keep their operations running efficiently and safely. Primary customer industries include Refining and Petrochemicals, Upstream Oil and Gas, Pharmaceuticals and Fine Chemicals, and Power and Utilities.
Our market-leading solutions include Foxboro® field devices and control systems, Triconex® safety systems, SimSci-Esscor™ simulation and optimization applications and Avantis® enterprise asset management. Wonderware® software transforms data into vital plant information to enable our customers to keep their operations synchronized with their business objectives. Our Eurotherm® portfolio of products provides control and automation solutions to help customers to meet statutory regulations, and IMServ® carbon and energy solutions improve energy efficiency, cut costs and help to make businesses sustainable. Tying these systems and solutions together is the InFusion™ system, the world’s first truly open enterprise system.
Administration of Customer First Support agreements and management of software license modification and replacement of failed keys/licenses. First line contact for Distributors and customers to resolve related agreement issues, resolves or escalates them appropriately. Provides assistance and support to the sales organization and customers for these areas. Uses skills to develop effective working relationships and clear communications. Reviews and verifies the accuracy of customer support orders and license modifications. Processes related orders/change orders and agreement. Creates and updates agreements. Maintains associated databases and records. Coordinates with order entry, licensing and customer support departments. Daily contact with worldwide Distributors operations and order processing personnel. Maintains a professional communication manner and helpful attitude. Uses mature judgment and a high degree of diplomacy. Contributes actively and creatively to the development of improved tools, processes, and procedures in the Customer First and order management areas.. Is familiar with major Customer First initiatives
Typically requires a minimum of 2-3 years in a service response environment, in a technology industry. Works with employees and customers from multiple regions, which requires sensitivity to diverse cultures and business processes. May be required to work non-standard shifts. Excellent listening, verbal, diagnosis and problem-solving skills. Multiple language skills a plus.
Invensys is an Equal Opportunity and Affirmative Action Employer.
As part of our team, you’ll build a strong career with a collaborative, knowledgeable team of people. We’ll challenge you to think differently to achieve your goals. You’ll have easy access to senior management, leading thinkers, and colleagues around the world.
In addition to competitive salaries and inclusive benefits, we offer global career opportunities and travel to new places to inspire fresh, new thinking. We believe in rewarding and recognizing risk-taking and creativity. We also promote a healthy work-life balance as essential for your personal growth.
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