Global Security & Investigations Manager - Electronic Crimes Investigations Job Listing at J.P. Morgan Chase in CA, California (Job ID 120077160)

Finance

JPMorgan Chase Co. (NYSE: JPM) is a leading global financial services firm with assets of $2 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity. Global Security and Investigations protects the firm's employees and assets throughout the world. This responsibility includes the development of security and safety policies and procedures, regulatory and legislative compliance, Security guard management and alarm response, crisis management, ATM, branch and corporate building security and customer safety, physical crime investigations, workplace violence, fire and life safety, executive protection, due diligence, pre-employment screening, security operations on a global basis, fraud Investigations and cyber security. This position is a manager-level investigator on the Electronic Crimes Investigations team. The investigator reports directly to the GSIElectronic CrimesInvestigations Executive Director. The position requires an advanced understanding of fraud and technology risk, working with internal management and the law the enforcement community at the local, state, federal, and international levels. The incumbent will supervise and direct the activities of a team of investigators and on occasion, perform investigations of fraud activities that involve remote channels (online banking, mobile banking, call centers, etc.) involving Wire Transfer, ACH, and other electronic payment mechanisms. The manager will be focused on root cause analysis and quantifying risk, then communicating those findings to management in a fashion that prompts them to initiate systems, process, and procedural change that address the identified areas of concern.

• Manages the investigation process with a focus on gathering electronic evidence for investigations related to Internet, mobile banking, call center, and e-commerce fraud. This evidence is then compiled in a logical fashion to identify suspects and perform root cause analysis.
• Works closely with Risk and other key LOB personnel to analyze controls based on investigation findings and recommend enhancements/remediation.
• Works effectively with JPMC's technology support teams to discover how frauds occur through a deep understanding of JPMC systems and the processes that support them.
• Communicates effectively with LOBs when systems or process deficiencies are identified to ensure that they are corrected.
• Liaisons with Law Enforcement and the JPMC CSIRT regarding cyber threats (malware, intrusion attempts, etc.) that may impact investigations.
• Analyzes and identifies fraudulent transactions based on actionable intelligence to mitigate reputation and financial risk.
• Ensures proper mitigation efforts are taken on any/all significant intelligence leads related to cross channel fraud and risk issues.
• Recognizes opportunities for addressing fraud issues, risks and exposures.
• Maintains strong liaison and working relationships with all federal, state and local law enforcement and regulatory agencies, including international enforcement agencies.
• Responsible for managing, supervising, and on occasion conducting investigations of complex cross-channel fraud events.
• Responsible for understanding online and call center authentication tools and strategies.
• Responsible for maintaining an in-depth understanding all forms of electronic payments; ACH, Wire, etc.
• Responsible for incorporating feedback from Electronic Crimes Investigations to identify credible, actionable intelligence.
• Developing a criterion for items that need to be actioned and to actively look for intelligence that supports specific ongoing investigations or risks.