Production Support Job Listing at J.P. Morgan in India

Finance

Principal Duties and Responsibilities: Effectively communicate procedural and technical issues to internal and external customers in a fast paced and customer critical environment. Monitor and track all service calls\mails, Provide call status updates at regular intervals and communicate status to customers using issue Tracking mechanisms. Proactive approach in providing a resolution to customer in an effective way. Ability to learn custody products in a faster phase. Deploy the vendor releases. Responsible for sharing all acquired knowledge concerning problem resolution within the team. Validates technical information and issues early warnings and disseminates information as needed. As a 24X7X365 organization shift work, holidays and on-call responsibilities is required. Mentoring new team members to get up to phase. Conference calls with clients along with mentors for faster resolution. Providing suggestions on process and product development. Working towards team contribution to get excellent results