Associate Analyst IT CTS Support Job Listing at JetBlue Airways in Salt Lake City, UT (Job ID 1055)

JetBlue Airways

JetBlue Airways

Location: Salt Lake City, UT
Application deadline: None
Type: Full time
Career Level: Associate
Salary Range: Not specified
Number of Jobs: 1
Relocation Available: No
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Position Expectations

Position Summary

The Associate IT CTS Support Analyst provides support to JetBlue’s IT environment, including maintaining and supporting all hardware and applications utilized by JetBlue. 

Essential Responsibilities

  • Provides support for all JetBlue hardware/applications including telephony and mobile devices

  • Provides excellent onsite and remote support Customer Service for JetBlue Crewmembers

  • Coordinates resolution of incidents/requests from beginning to end with internal and external resources.

  • Monitors and supports systems

  • Maintains and supports user access

  • Facilitates software package rollouts and maintenance

  • Collaborates with all Information Technology (IT) disciplines

  • Works to achieve first-touch resolution with all issues

  • Maintains documentation of requests per JetBlue standards

  • Maintains and updates knowledge base documentation with most relevant information

  • Coordinates response for major incidents and outages


Minimum Experience and Qualifications

  • High School Diploma or equivalent

  • Two (2) to Four (4) years experience in IT hardware and application support

  • Experience supporting latest operating systems

  • Experience implementing and supporting applications

  • Experience using desktop deployment packages

  • Organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Fun and Passion

  • Pass a ten (10) year background check and pre-employment drug test

  • Legally eligible to work in the country in which the position is located


Preferred Experience and Qualifications

  • Bachelor’s Degree preferred but not required

  • Certifications (Microsoft, Networking, programming languages)

  • One (1) to Three (3) years experience in a call center environment

  • Knowledge of Microsoft desktop and server products

  • Knowledge of Exchange and Office Suite

  • Knowledge of LAN environment using TCP/IP, DHCP, DNS

  • Knowledge of telephony, messaging and infrastructure (VOIP and POTS)

  • Knowledge of mobile devices


Supervision Received

Receives general instructions on what is to be done, limitations, quality and quantity expected, deadlines, and priority of assignments from Crewleader/Teamleader.  Uses initiative in carrying out recurring assignments independently without specific instruction but receives additional specific instructions from Crewleader/Teamleader for new, difficult, or special projects/assignments


Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the crewmember(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Expectations may be subject to change as the needs of the organization change.

JetBlue Airways Corp. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status, or any other characteristic protected by law.

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