Most Recent TeleTech Job Listings

• Manages operations in an effort to increase the operational effectiveness of the call center and to meet the client’s needs • Assumes leadership role during Service Delivery Director’s absence • Works with the Service Delivery Director in the preparation of short- and long-range plans and budgets based on corporate goals • Establishes operating procedures consistent with policies and...

• Manages a dynamic team of Team Leads with specific accountability for employee satisfaction and attrition • Directly oversees one or more of the center's functional areas • Accountable for Associate and Team Lead development as well as the day-to-day management of operations • Understands financial profitability, operational metrics, employee relations, and compliance issues; resp...

Responsible for monitoring Agent customer interactions against client specified policies and procedures as stated in the QS guidelines.  Improve at the agent and project level through evaluations and reports to ensure client standards are maintained and/or exceeded.   Requirements   BS/BA degree in Communications or equivalent work- related expe...

Responsible for the delivery of the Initial Training Program (ITP) within their delivery center. Administers employee training programs, classroom instruction, and up-training by project. Continuously assesses training program effectiveness and determines additional training needs.   Evaluates and implements solutions to meet client specific training needs.

Principal, Sales Engineering (Salesforce)      For more than 30 years, TeleTech has anticipated customer needs and stayed ahead of consumer demands. As the leading global provider of technology-enabled customer experience solutions, TeleTech designs, enables, manages, and grows superior customer experiences that drive shareholder value. Simply put, ...

Reporting Specialist   Reporting Specialists are responsible for collecting, summarizing and inputting data for various internal and external reports. They prepare variety of standard and ad hoc custom reports related to Associate metrics such as average handle time (AHT), customer satisfaction scores (CSAT), key performance indicators (KPIs), etc., as well as other n...

Selection and Assessment Specialist - Talent Intelligence Selection and Assessment Specialists are responsible for maintaining established language and communication standards and evaluation criteria for all talent acquisition communication assessments; thereby, helping to ensure strong communication skills for new hires. Selection and Assessment Specialist...

Quality Assurance Specialist   Quality Assurance (QA) Specialists are responsible for listening to and monitoring associate calls for customer satisfaction according to client and Teletech specified policies, thresholds, and procedures. QA Specialists support the overall quality assurance work flow by conducting customer call evaluations and may providing feedback directly to associat...

Reporting Specialist   Reporting Specialists are responsible for collecting, summarizing and inputting data for various internal and external reports. They prepare variety of standard and ad hoc custom reports related to Associate metrics such as average handle time (AHT), customer satisfaction scores (CSAT), key performance indicators (KPIs), etc., as well as other necessary r...

Workforce Management Specialist   Workforce Management (WFM) Specialists are accountable for managing agent staffing to client delivered volumes. They are responsible for meeting client required service levels while also maintaining appropriate in-chair occupancy (IOCC %) and phone occupancy (POCC %) targets to meet TeleTech financial requirements. Responsibili...

Workforce Management Specialist Workforce Management (WFM) Specialists are accountable for managing agent staffing to client delivered volumes. They are responsible for meeting client required service levels while also maintaining appropriate in-chair occupancy (IOCC %) and phone occupancy (POCC %) targets to meet TeleTech financial requirements. Responsibilities include...

TeleTech is now hiring a Team Lead I, Service Delivery.   If this describes you …   · Team Orientated · Outgoing & Focused · Passionate & Motivated   … then, APPLY TODAY!   In this role, you'll su...

• Supervises daily activities of a group of associates; provides mentoring, coaching, and guidance; makes recommendations on areas needing improvement • Works with associates to address employee relations issues; coordinates all associate activity related to training,development, and coaching sessions • Directly accountable for associate attrition and employee satisfaction • Mana...

Learning and Leadership Development Trainer   Learning and Leadership Development (L&LD) Trainers are responsible for registering associates for classes, facilitating new hires trainings, as well as all applicable client trainings. L&LD Trainers provide, coordinate, analyze and consolidate all necessary data in order to deliver training in a timely and accurate manner following...

Systems Engineer     For more than 30 years, TeleTech has anticipated customer needs and stayed ahead of consumer demands. As the leading global provider of technology-enabled customer experience solutions, TeleTech designs, enables, manages, and grows superior customer experiences that drive shareholder value. Simply put, we help comp...