Most Recent TeleTech Job Listings

Reporting Specialist   Reporting Specialists are responsible for collecting, summarizing and inputting data for various internal and external reports. They prepare variety of standard and ad hoc custom reports related to Associate metrics such as average handle time (AHT), customer satisfaction scores (CSAT), key performance indicators (KPIs), etc., as well as other necessary r...

Workforce Management Specialist   Workforce Management (WFM) Specialists are accountable for managing agent staffing to client delivered volumes. They are responsible for meeting client required service levels while also maintaining appropriate in-chair occupancy (IOCC %) and phone occupancy (POCC %) targets to meet TeleTech financial requirements. Responsibili...

Workforce Management Specialist Workforce Management (WFM) Specialists are accountable for managing agent staffing to client delivered volumes. They are responsible for meeting client required service levels while also maintaining appropriate in-chair occupancy (IOCC %) and phone occupancy (POCC %) targets to meet TeleTech financial requirements. Responsibilities include...

TeleTech is now hiring a Team Lead I, Service Delivery.   If this describes you …   · Team Orientated · Outgoing & Focused · Passionate & Motivated   … then, APPLY TODAY!   In this role, you'll su...

• Supervises daily activities of a group of associates; provides mentoring, coaching, and guidance; makes recommendations on areas needing improvement • Works with associates to address employee relations issues; coordinates all associate activity related to training,development, and coaching sessions • Directly accountable for associate attrition and employee satisfaction • Mana...

Systems Engineer     For more than 30 years, TeleTech has anticipated customer needs and stayed ahead of consumer demands. As the leading global provider of technology-enabled customer experience solutions, TeleTech designs, enables, manages, and grows superior customer experiences that drive shareholder value. Simply put, we help comp...

Learning and Leadership Development Trainer   Learning and Leadership Development (L&LD) Trainers are responsible for registering associates for classes, facilitating new hires trainings, as well as all applicable client trainings. L&LD Trainers provide, coordinate, analyze and consolidate all necessary data in order to deliver training in a timely and accurate manner following...

  Learning and Leadership Development Trainer   Learning and Leadership Development (L&LD) Trainers are responsible for registering associates for classes, facilitating new hires trainings, as well as all applicable client trainings. L&LD Trainers provide, coordinate, analyze and consolidate all necessary data in order to deliver training in a timely and accurate manner fol...

Vice President, IT Infrastructure   For more than 30 years, TeleTech has anticipated customer needs and stayed ahead of consumer demands. As the leading global provider of technology-enabled customer experience solutions, TeleTech designs, enables, manages, and grows superior customer experiences that drive shareholder value. Simply put, we...

Lead Financial Analyst   This position is responsible for all phases of billing administration for a portfolio of accounts.  Responsibilities include evaluating contracts, gathering reporting data, producing complex Excel templates, validating information and applying appropriate accounting treatment.   Job Specifications

The Regional Consumer Affairs Analyst will receive case files to work to their conclusion as well as deal with other high profile tasks such as executive cases, inputting data in the knowledge base and offering regional support   Essential Duties and Responsibilities.   -      Receives cases that have been escalated or need assistance to resolve -      Som...

   Desktop Support Technician   Desktop Support Technicians are responsible for providing assistance with technical support of desktop computers, applications, and related technology. Desktop Support Technicians answer a vast range of questions from troubleshooting internet connection problems to instructing users on how to turn on their systems. They a...

Quality Assurance Manager Quality Assurance Managers (QAM) supervise the operational and fiscal activities of the Quality Assurance department. QAMs ensure direct reports meet targets, goals, and deliverables supporting operations and account-wide call quality metrics for each line of business. Utilize systems and procedures to improve the operating quality and efficien...

Career Fair At the Brevard Workforce Country Club Plaza 5275 Babcock St., NE, Suite 8B Palm Bay, FL   Wednesday, June 5th From 10am to 2pm   Please apply online for a premium appointment.     Job Title:  Healthcare Insurance Career Development Program – Healthcare Industry Career Growth  

  Come to our Hiring Event Wednesday, May 29th from 9AM to 12PM and from 3PM to 7PM at 2000 US 287 Bypass, Ennis   Job Title:  Healthcare Insurance Career Development Program – Healthcare Industry Career Growth     Care about health?  Care about people?  We want to help you foster your career expansion in the fast-growth healthcare industry.  Join ou...