Jobs at TeleTech - Page 1

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Director, Learning & Development

TeleTech - Cebu Mandaue, Philippines

Plan, organize, schedule and lead the work of individuals and groups to attain desired results.  Facilitate strategic leadership development plan, ensuring alignment with global learning and leadership strategies and programs, utilizing technology and tools for optimum delivery   DUTIES RESPONSIBILITIES   Builds capability by developing a strate...

Application Deadline: None

Specialist, Workforce Management

TeleTech - Cebu Mandaue, Philippines

Workforce Management Specialist   Workforce Management (WFM) Specialists are accountable for managing agent staffing to client delivered volumes. They are responsible for meeting client required service levels while also maintaining appropriate in-chair occupancy (IOCC %) and phone occupancy (POCC %) targets to meet TeleTech financial requirements. Responsibilities include...

Application Deadline: None

Senior Specialist, Workforce Management

TeleTech - Lipa, Philippines

Workforce Management Senior Specialist Workforce Management (WFM) Sr. Specialists are accountable for scheduling, real time adherence, forecasting analysis, reporting, shift bids, and managing agent staffing to client delivered volumes. They are responsible for presenting variety of daily, weekly, and monthly reports, from revenue reports for lead...

Application Deadline: None

Specialist, Workforce Management

TeleTech - Manila, Philippines

Workforce Management Specialist   Workforce Management (WFM) Specialists are accountable for managing agent staffing to client delivered volumes. They are responsible for meeting client required service levels while also maintaining appropriate in-chair occupancy (IOCC %) and phone occupancy (POCC %) targets to meet TeleTech financial requirements. Responsibilities include...

Application Deadline: None

Specialist, Workforce Management

TeleTech - Manila, Philippines

Workforce Management Specialist   Workforce Management (WFM) Specialists are accountable for managing agent staffing to client delivered volumes. They are responsible for meeting client required service levels while also maintaining appropriate in-chair occupancy (IOCC %) and phone occupancy (POCC %) targets to meet TeleTech financial requirements. Responsibilities include...

Application Deadline: None

Human Capital Services - Reports Team Lead

TeleTech - Manila, Philippines

Team Leads are responsible for a team’s performance, development, mentoring, and coaching to meet and continuously improve both TeleTech and HCS metrics for ticket management, chat and phone time. Team Leads focus on team performance providing motivation and support to enhance engagement and success in attaining targets and goals. Team Leads hold team accountable for meeting all performance ind...

Application Deadline: None

Associate Administrator Systems Administration

TeleTech - Manila, Philippines

Associate Administrator System Administration position provides Tier 1 end-user provisioning for enterprise resource applications and other internal Teletech applications. The position requires strategic thinking and problem solving skills to apply documented processes to new problems as they are identified, as well as require escalation of some tasks to senior team members. It requires good cu...

Application Deadline: None

Enterprise Resource Management Analyst

TeleTech - Manila, Philippines

Workforce Management Business Analyst   Workforce Management (WFM) Business Analysts supervise the operational and fiscal activities of the Workforce Management department for a single small account or a standalone program within a larger Parent Client organization. They ensure accuracy of billing processes and procedures for the program. WFM Business Analysts ident...

Application Deadline: None

Desktop Support Associate Technician

TeleTech - Pampanga, Philippines

This is an advanced and experienced level position with demonstrated capabilities in the technology field. This position provides sophisticated technical end-user support to internal desktop systems; workstation setup and configuration, and routine tasks such as software/hardware upgrades. In addition, this position will be utilized to develop comprehensive project plans for application and sys...

Application Deadline: None

Desktop Support Associate Technician

TeleTech - Santa Rosa, Philippines

This is an advanced and experienced level position with demonstrated capabilities in the technology field. This position provides sophisticated technical end-user support to internal desktop systems; workstation setup and configuration, and routine tasks such as software/hardware upgrades. In addition, this position will be utilized to develop comprehensive project plans for application and sys...

Application Deadline: None

Supervisor, Desktop Support

TeleTech - Cainta, Philippines

General Summary:   •Lead local technology department in an effort to increase effectiveness of Operating Systems and network functions to meet client needs including: project planning for applications and system installations at one or more locations, assigning and directing work in the resolution of reported desktop problems in relation to hardware, operating systems and configuration issues t...

Application Deadline: None

Manager, Service Delivery

TeleTech - Cebu Mandaue, Philippines

Service Delivery Managers   TeleTech Service Delivery Managersplay an integral part in support the company's core business. The ServiceDelivery Manager is responsible for managing the operations of the ServiceDelivery Center. This includes continuous improvement to operation andfinancial effectiveness, accountability for employee retention and employeesatisfaction, and ensuring th...

Application Deadline: None

Specialist, Workforce Management

TeleTech - Manila, Philippines

Workforce Management Specialist   Workforce Management (WFM) Specialists are accountable for managing agent staffing to client delivered volumes. They are responsible for meeting client required service levels while also maintaining appropriate in-chair occupancy (IOCC %) and phone occupancy (POCC %) targets to meet TeleTech financial requirements. Responsibilities include...

Application Deadline: None

Human Capital Generalist

TeleTech - Cebu Mandaue, Philippines

Uses specialist knowledge to advise and develop HR related policies and practices, and to influence organisational and individual performance and behaviour at work. Is well respected, influences and makes a positive impression on others, behaves with integrity, walks the talk and thinks quickly on one's feet. Through knowledge and understanding of the busine...

Application Deadline: None

Specialist, TA Marketing and Communications

TeleTech - Manila, Philippines

Talent Acquisition Marketing (Sourcing) Specialists are responsible for strategic and day-to-day recruitment marketing activities at the local level and for contributing to the overall success of the Talent Acquisition team for their assigned site. This includes analyzing the market and target demographics for the site, creating a sourcing plan, designing and promoting employee referral program...

Application Deadline: None