Jobs at TeleTech - Page 2

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Human Capital Services Coordinator - Admin and Back Office

TeleTech - Manila, Philippines

Human Capital Services Coordinators provide human capital administrative support for all assigned business units/geographies.  This includes data entry into the Oracle system, benefits administration support, processing employee re-imbursement claims, employee on-boarding and termination administration requirements.  Responsibilities also incorporate administrative management of leave/time o...

Application Deadline: None

Training Specialist - Human Capital Services

TeleTech - Manila, Philippines

TeleTech’s Shared Services Specialists deal with process training and up-training, creating process improvement strategies, process documentation, development, implementation and follow-up, and coaching and support initiatives for multiple Human Capital Shared Services teams.  A Training Specialist will engage different teams and its members and provide support in the completion of their req...

Application Deadline: None

Inbound Customer Service Representatives for Dumaguete - CSR I

TeleTech - Dumaguete, Philippines

At TeleTech, Customers are the life blood of our business. Understanding the importance of good customer service is essential for creating new customers, keeping loyal customers, and developing referrals for future customers.  We strive to stay connected with our customers at all touch points, and to value their feedback in return. Without this ongoing connection, our business ...

Application Deadline: None

Specialist, Workforce Management

TeleTech - Manila, Philippines

Workforce Management Specialist   Workforce Management (WFM) Specialists are accountable for managing agent staffing to client delivered volumes. They are responsible for meeting client required service levels while also maintaining appropriate in-chair occupancy (IOCC %) and phone occupancy (POCC %) targets to meet TeleTech financial requirements. Responsibilities include...

Application Deadline: None

Inbound Customer Service Representative / Technical Support Representative

TeleTech - Santa Rosa, Philippines

INTRODUCTION: At TeleTech, Customersare the life blood of our business. Understanding the importance of good customer service isessential for creating new customers, keeping loyal customers, and developingreferrals for future customers.  We strive to stayconnected with our clients at all touch points, and to value their feedback inreturn. Without this ...

Application Deadline: None

Specialist, Workforce Management

TeleTech - Manila, Philippines

Workforce Management Specialist   Workforce Management (WFM) Specialists are accountable for managing agent staffing to client delivered volumes. They are responsible for meeting client required service levels while also maintaining appropriate in-chair occupancy (IOCC %) and phone occupancy (POCC %) targets to meet TeleTech financial requirements. Responsibilities include...

Application Deadline: None

Inbound Customer Service Representative

TeleTech - Manila, Philippines

You love to build value for your clients and are personally driven to succeed.  Join our team of motivated Inbound Sales Representatives.   If are ready to demonstrate …   ·         Ability to upgrade client experiences ·         Customer-service orientation ·         Outgoing nature ·         Passion and motivation ...

Application Deadline: None

Human Capital Services Coordinator

TeleTech - Manila, Philippines

Human Capital Services Coordinators are the front line resource for monitoring and triaging all incoming tickets to the human capital service center for their designated geographies.  They are responsible for deciphering and assigning each ticket to the appropriate service center group.  Coordinators are expected to identify, handle and respond to basic employee questions via ticket or chat whe...

Application Deadline: None

Senior Professional, Process Improvement

TeleTech - Cainta, Philippines

Role Purpose: Responsible for working with Operations, Ops Support teams, and client POCs in leading and executing initiatives to improve efficiencies and effectiveness of processes by removing unnecessary or redundant steps and activities, reducing other process wastes, workflow bottlenecks, customer effort and other customer painpoints. Provide the SD Executive Direct...

Application Deadline: None

Talent Acquisition Development Specialist (Future Opportunity)

TeleTech - Manila, Philippines

Join the Talent Acquisition Development team!   Be a BIG name in TeleTech’s Talent Acquisition community.   For us to know if you have what it takes, read through the different requirements of the position.   Responsibilities   TeleTech’s Talent Acquisition Development (TAD) Specialists deal with process training and up-training, cr...

Application Deadline: None

Senior Specialist, Workforce Management

TeleTech - Manila, Philippines

Workforce Management Senior Specialist Workforce Management (WFM) Sr. Specialists are accountable for scheduling, real time adherence, forecasting analysis, reporting, shift bids, and managing agent staffing to client delivered volumes. They are responsible for presenting variety of daily, weekly, and monthly reports, from revenue reports for leadership to internal department repor...

Application Deadline: None

Continuous Improvement Lead

TeleTech - Manila, Philippines

CONTINUOUS IMPROVEMENTLEAD Telstra strives to serve and know its customers better than anyone else and is investing in their people to be a key part of leading this focus. A key role is the Continuous Improvement Lead who will guide the way in executing initiatives to improve customer outcomes and driving customer advocacy based on team insights and opportunities through the use of impro...

Application Deadline: None

Payroll Specialist

TeleTech - Manila, Philippines

Payroll Specialist   Payroll Specialists provide, coordinate, and consolidate all necessary data in order to process payroll in a timely and accurate manner following legal and company standards. They participate in the analysis, preparation, and maintenance of payroll. Ensure that the preparation and distribution of payroll complies with established s...

Application Deadline: None

Customer Insight Lead

TeleTech - Manila, Philippines

CUSTOMER INSIGHT LEAD Telstra strives to serve and know its customers better than anyone else and is investing in key employees to lead our company in viewing the ‘big picture’ through finding the relationships between disparate arenas such as trends, insights, patterns within or across data, and the role of influences/influencers on decision-making. We need customer-driven professionals...

Application Deadline: None

Billing Operations Analyst

TeleTech - Manila, Philippines

General Summary:   This position is responsible for all phases of billing administration for a portfolio of accounts.  Responsibilities include evaluating contracts, gathering reporting data, producing complex excel templates, validating information and applying appropriate accounting treatment. Essential Duties Responsibilities: Invoicing: Reading ...

Application Deadline: None