Jobs at TeleTech - Page 6

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Displaying results 76 - 90 of 116

Communication Excellence Trainer

TeleTech - Cebu Mandaue, Philippines

Communication Excellence Trainer (Near-Hire Trainer)   Communication Excellence Trainers are responsible formaintaining established language and communication standards to ensure strongcommunication skills by facilitating Near-Hire training.  Communication Excellence Trainers areexpected to engage and partner with talent acquisition, operations, trainingand other personnel at the...

Application Deadline: None

Team Lead, Service Delivery

TeleTech - Cebu Mandaue, Philippines

To provide leadership, support and guidance to frontline staff (CSRs) to assist in achieving and maintaining the productivity targets identified in contracts. To coordinate the reporting of agent statistics to relevant Operations Manager in a timely manner as described in the final attachment to this document. To develop all frontline personnel (CSRs) and be a posit...

Application Deadline: None

Manager, Quality Assurance

TeleTech - Manila, Philippines

Quality Assurance Manager Quality Assurance Managers(QAM) supervise the operational and fiscal activities of the Quality Assurancedepartment. QAMs ensure direct reports meet targets, goals, and deliverablessupporting operations and account-wide call quality metrics for each line ofbusiness. Utilize systems and procedures to improve the operating quality andefficiency of ...

Application Deadline: None

Senior Manager, Quality Assurance

TeleTech - Manila, Philippines

Quality Assurance Senior Managers (QAM) supervise theoperational and fiscal activities of the Quality Assurance department. QASMsensure direct reports meet targets, goals, and deliverables supportingoperations and account-wide call quality metrics for each line of business.Utilize systems and procedures to improve the operating quality and efficiencyof the quality department. Oversee all aspect...

Application Deadline: None

Human Capital Services Coordinator - Admin and Back Office

TeleTech - Manila, Philippines

Human Capital Services Coordinators provide human capital administrative support for all assigned business units/geographies.  This includes data entry into the Oracle system, benefits administration support, processing employee re-imbursement claims, employee on-boarding and termination administration requirements.  Responsibilities also incorporate administrative management of leave/time o...

Application Deadline: None

Training Specialist - Human Capital Services

TeleTech - Manila, Philippines

TeleTech’s Shared Services Specialists deal with process training and up-training, creating process improvement strategies, process documentation, development, implementation and follow-up, and coaching and support initiatives for multiple Human Capital Shared Services teams.  A Training Specialist will engage different teams and its members and provide support in the completion of their req...

Application Deadline: None

Inbound Customer Service Representatives for Dumaguete - CSR I

TeleTech - Dumaguete, Philippines

At TeleTech, Customers are the life blood of our business. Understanding the importance of good customer service is essential for creating new customers, keeping loyal customers, and developing referrals for future customers.  We strive to stay connected with our customers at all touch points, and to value their feedback in return. Without this ongoing connection, our business ...

Application Deadline: None

Inbound Customer Service Representative / Technical Support Representative

TeleTech - Santa Rosa, Philippines

INTRODUCTION: At TeleTech, Customersare the life blood of our business. Understanding the importance of good customer service isessential for creating new customers, keeping loyal customers, and developingreferrals for future customers.  We strive to stayconnected with our clients at all touch points, and to value their feedback inreturn. Without this ...

Application Deadline: None

Inbound Customer Service Representative

TeleTech - Manila, Philippines

You love to build value for your clients and are personally driven to succeed.  Join our team of motivated Inbound Sales Representatives.   If are ready to demonstrate …   ·         Ability to upgrade client experiences ·         Customer-service orientation ·         Outgoing nature ·         Passion and motivation ...

Application Deadline: None

Human Capital Services Coordinator

TeleTech - Manila, Philippines

Human Capital Services Coordinators are the front line resource for monitoring and triaging all incoming tickets to the human capital service center for their designated geographies.  They are responsible for deciphering and assigning each ticket to the appropriate service center group.  Coordinators are expected to identify, handle and respond to basic employee questions via ticket or chat whe...

Application Deadline: None

Customer Insight Lead for Telstra powered by TeleTech

TeleTech - Manila, Philippines

CUSTOMER INSIGHT LEAD Telstra strives to serve and know its customers better than anyone else and is investing in key employees to lead our company in viewing the ‘big picture’ through finding the relationships between disparate arenas such as trends, insights, patterns within or across data, and the role of influences/influencers on decision-making. We need customer-driven professionals...

Application Deadline: None

Manager, Service Delivery

TeleTech - Cebu Lahug, Philippines

Service Delivery Managers TeleTech Service Delivery Managers play an integral part in support the company's core business. The Service Delivery Manager is responsible for managing the operations of the Service Delivery Center. This includes continuous improvement to operation and financial effectiveness, accountability for employee retention and employee satisfactio...

Application Deadline: None

Senior Specialist, Talent Acquisition - Cebu (pooling)

TeleTech - Cebu Mandaue, Philippines

Senior Talent Acquisition Specialist   Senior Talent Acquisition Specialists recruit quality talent to meet aggressive associate hiring requirements for specific clients. They also assist in general and administrative (GA) recruiting in support of TeleTech's business units. This may include screening resumes and applications, conducting initial phone screens, administering TeleTe...

Application Deadline: None

Trainer, Learning and Leadership Development

TeleTech - Cebu Mandaue, Philippines

Learning and Leadership Development Trainer   Learning and Leadership Development (LLD) Trainers are responsible for registering associates for classes, facilitating new hires trainings, as well as all applicable client trainings. LLD Trainers provide, coordinate, analyze and consolidate all necessary data in order to deliver training in a timely and accurate manner following client requirement...

Application Deadline: None

Team Lead, Service Delivery - Sales

TeleTech - Manila, Philippines

TEAM LEADER (Inbound SALES), Service Delivery     POSITION SUMMARY   To provide leadership, support and guidance to frontline staff (CSRs) to assist in achieving and maintaining the productivity targets identified in contracts.   To coordinate the reporting of agent statistics to relevant Operations Manager in a timely manner as described in the fin...

Application Deadline: None