Jobs at TeleTech

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Executive Director, Operations

TeleTech - Manila, Philippines

Serve as TeleTech's primary interface and point-of-contact between the clients and the company to provide relevant client feedback and to resolve service problems.  Direct the design and implementation of program forecasts enabling adequate operational resource allocation. Oversee and lead a strategic program in multiple contact management centers with primary responsibility for one key client....

Application Deadline: None

Workforce Senior Specialist - Temp/Intern NEX

TeleTech - Manila, Philippines

Workforce Management Senior Specialist - Temporary/Intern NEX Workforce Management (WFM) Sr. Specialists are accountable for scheduling, real time adherence, forecasting analysis, reporting, shift bids, and managing agent staffing to client delivered volumes. They are responsible for presenting variety of daily, weekly, and monthly reports, from r...

Application Deadline: None

Team Lead, Workforce Management

TeleTech - Lipa, Philippines

Workforce Management Team Lead Workforce Management (WFM)Team Leads are responsible for WFM Specialists performance, development, mentoring, and coaching to meet and continuously improve both TeleTech and client service level metrics. WFM Team Leads oversee reporting and real-time monitoring. They assist WFM Managers in the supervision and execution of the activities and responsibilities o...

Application Deadline: None

Specialist, Workforce Management

TeleTech - Dumaguete, Philippines

Workforce Management Specialist   Workforce Management (WFM) Specialists are accountable for managing agent staffing to client delivered volumes. They are responsible for meeting client required service levels while also maintaining appropriate in-chair occupancy (IOCC %) and phone occupancy (POCC %) targets to meet TeleTech financial requirements. Responsibilities include...

Application Deadline: None

Desktop Support Associate Technician

TeleTech - Manila, Philippines

This is an advanced and experienced level position with demonstrated capabilities in the technology field. This position provides sophisticated technical end-user support to internal desktop systems; workstation setup and configuration, and routine tasks such as software/hardware upgrades. In addition, this position will be utilized to develop comprehensive project plans for application and sys...

Application Deadline: None

Desktop Support Associate Technician

TeleTech - Manila, Philippines

This is an advanced and experienced level position with demonstrated capabilities in the technology field. This position provides sophisticated technical end-user support to internal desktop systems; workstation setup and configuration, and routine tasks such as software/hardware upgrades. In addition, this position will be utilized to develop comprehensive project plans for application and sys...

Application Deadline: None

Workforce Management Senior Engineer

TeleTech - Manila, Philippines

Seeking a good-fit candidate for a Senior level position and global role in the WFM-Techs group. The successful candidate will be responsible for assisting the team in supporting the WFM Environment Systems and their various associated application server environments.  This individual will be responsible for the reliability, performance, functionality and uptime of the WFM system servers as ...

Application Deadline: None

Process Improvement Senior Manager

TeleTech - Manila, Philippines

Essential Duties Responsibilities:   Lead global STEP implementation.  Provide recommendations and guidance to helpimprove future client programs, initiating STEP/Six Sigma teams were warranted. Lead the creation, maintenance and global deployment of theGBOG housing TeleTech process standards and best practices for all departmentsto ensure consistent methodology and standardize organiz...

Application Deadline: None

Talent Acquisition Development Senior Specialist

TeleTech - Manila, Philippines

Join the Talent Acquisition Development team! Be a BIG name in TeleTech’s Talent Acquisition community. For us to know if you have what it takes, read through the different requirements of the position. Responsibilities The Talent Acquisition Development (TAD) Senior Specialist de...

Application Deadline: None

Specialist, Workforce Management

TeleTech - Cebu Mandaue, Philippines

Workforce Management Specialist   Workforce Management (WFM) Specialists are accountable for managing agent staffing to client delivered volumes. They are responsible for meeting client required service levels while also maintaining appropriate in-chair occupancy (IOCC %) and phone occupancy (POCC %) targets to meet TeleTech financial requirements. Responsibilities include...

Application Deadline: None

Manager, Service Delivery

TeleTech - Manila, Philippines

Service Delivery Managers   TeleTech Service Delivery Managers play an integral part in support the company's core business. The Service Delivery Manager is responsible for managing the operations of the Service Delivery Center. This includes continuous improvement to operation and financial effectiveness, accountability for employee retention and employee satisfaction, and ensuri...

Application Deadline: None

Pioneer - TeleTech Career Hub

TeleTech - Manila, Philippines

The TeleTech Career Hub is yourgateway to career opportunities across Philippine sites. This facility ismanaged by a team of Talent Acquisition Specialists trained to guide you inachieving your career aspirations. You may visit us at the 2nd Level Robinsons Cybergate Plaza, EDSAMandaluyong City. We are open from Mondays to Fridays, 9:00AM to 6:00PM.  

Application Deadline: None

Specialist, Quality Assurance

TeleTech - Manila, Philippines

Quality Assurance Specialist   Quality Assurance (QA) Specialistsare responsible for listening to and monitoring associate calls for customersatisfaction according to client and Teletech specified policies, thresholds,and procedures. QA Specialists support the overall quality assurance work flowby conducting customer call evaluations and may providing feedbac...

Application Deadline: None

Workforce Management Trainer

TeleTech - Manila, Philippines

Workforce Trainer Learning and Leadership Development Trainer Learning and Leadership Development (LLD) Trainers are responsible for registering associates for classes, facilitating new hires trainings, as well as all applicable client trainings. LLD Trainers provide, coordinate, analyze and consolidate all necessary data in order to deliver training in a timely and accurate manner fo...

Application Deadline: None

Subledger Specialist - Accounts Payable

TeleTech - Manila, Philippines

Accounting Specialist is responsible for processing invoices, credit memos, expense reports, supplier setup and supplier maintenance for all locations. This includes coding and processing of invoices, review of expense reports, new vendor setup and update of supplier details. Other duties may be assigned as appropriate. Essential Duties Responsibilities: Ensure timely and accurate proces...

Application Deadline: None