Jobs at TeleTech

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Director, Learning & Development

TeleTech - Manila, Philippines

Plan, organize, schedule and lead the work of individuals and groups to attain desired results.  Facilitate strategic leadership development plan, ensuring alignment with global learning and leadership strategies and programs, utilizing technology and tools for optimum delivery   DUTIES RESPONSIBILITIES   Builds capability by developing a strate...

Application Deadline: None

Workforce Management Team Lead for Telstra Powered by TeleTech

TeleTech - Cebu Lahug, Philippines

Workforce Management Team Lead Workforce Management (WFM)Team Leads are responsible for WFM Specialists performance, development, mentoring, and coaching to meet and continuously improve both TeleTech and client service level metrics. WFM Team Leads oversee reporting and real-time monitoring. They assist WFM Managers in the supervision and execution of the activities and responsibilities o...

Application Deadline: None

Executive Director, Operations

TeleTech - Manila, Philippines

Serve as TeleTech's primary interface and point-of-contact between the clients and the company to provide relevant client feedback and to resolve service problems.  Direct the design and implementation of program forecasts enabling adequate operational resource allocation. Oversee and lead a strategic program in multiple contact management centers with primary responsibility for one key client....

Application Deadline: None

Selection & Assessment Specialist

TeleTech - Cainta, Philippines

Selection and Assessment Specialist - Talent Intelligence Selection and Assessment Specialists are responsible for maintaining established language and communication standards and evaluation criteria for all talent acquisition communication assessments; thereby, helping to ensure strong communication skills for new hires. Selection and Assessment Specialists are expec...

Application Deadline: None

Consultant, Selection & Assessment

TeleTech - Manila, Philippines

Data Scientist – Differentiated learning Job Description   Dutiesand Responsibilities:  Compile, manipulate, and prepare large data setsdrawn from diverse data systems Provide descriptive and predictive analyticsthat uncovers employee/company success drivers and evaluates ROI ofdifferentiated solutions Desi...

Application Deadline: None

Supervisor, Learning & Development

TeleTech - Manila, Philippines

Learning and LeadershipDevelopment Training Supervisor Learning and LeadershipDevelopment (LLD) Training Supervisors are responsible for a trainingteam’s performance, development, mentoring, and coaching to meet andcontinuously improve both TeleTech and client metrics. LLD TrainingSupervisors focus on providing coaching, motivation and support to enhanc...

Application Deadline: None

Specialist, Workforce Management

TeleTech - Manila, Philippines

Workforce Management Specialist   Workforce Management (WFM) Specialists are accountable for managing agent staffing to client delivered volumes. They are responsible for meeting client required service levels while also maintaining appropriate in-chair occupancy (IOCC %) and phone occupancy (POCC %) targets to meet TeleTech financial requirements. Responsibilities include...

Application Deadline: None

Senior Specialist, Workforce Management

TeleTech - Manila, Philippines

Workforce Management Senior Specialist Workforce Management (WFM) Sr. Specialists are accountable for scheduling, real time adherence, forecasting analysis, reporting, shift bids, and managing agent staffing to client delivered volumes. They are responsible for presenting variety of daily, weekly, and monthly reports, from revenue reports for lead...

Application Deadline: None

Desktop Support Associate Technician

TeleTech - Manila, Philippines

Job Details: Performs all Technology IT Desktop Support job responsibilities. Oversee and support trouble ticket activity and work orders as required. Fully comprehend and understand TeleTech and partner's policies and procedures. Develop and verify documented stepped procedures. Take ownership of projects and see them through to timely comple...

Application Deadline: None

Desktop Support Associate Technician

TeleTech - Manila, Philippines

Job Details: Performs all Technology IT Desktop Support job responsibilities. Oversee and support trouble ticket activity and work orders as required. Fully comprehend and understand TeleTech and partner's policies and procedures. Develop and verify documented stepped procedures. Take ownership of projects and see them through to timely comple...

Application Deadline: None

Accountant, GL

TeleTech - Manila, Philippines

General Ledger Accountant To execute the daily financial statement close process steps on a timely basis for one or more TeleTech ledgers in the professional services business lines. Responsibilities also include preparation of journal entries, monthly balance sheet reconciliations, interaction with other TeleTech departments and other duties as necessary. Essential Dutie...

Application Deadline: None

Subledger Specialist - Accounts Payable

TeleTech - Manila, Philippines

Accounting Specialist is responsible for processing invoices, credit memos, expense reports, supplier setup and supplier maintenance for all locations. This includes coding and processing of invoices, review of expense reports, new vendor setup and update of supplier details. Other duties may be assigned as appropriate. Essential Duties Responsibilities: Ensure timely and accurate proces...

Application Deadline: None

Subledger Specialist - Accounts Payable

TeleTech - Manila, Philippines

Accounting Specialist is responsible for processing invoices, credit memos, expense reports, supplier setup and supplier maintenance for all locations. This includes coding and processing of invoices, review of expense reports, new vendor setup and update of supplier details. Other duties may be assigned as appropriate. Essential Duties Responsibilities: Ensure timely and accurate proces...

Application Deadline: None

Senior Manager, Service Delivery

TeleTech - Lipa, Philippines

Senior Service Delivery Manager   Senior Service Delivery Managers adhere to TeleTech key performance objectives, indicators, metrics, and ratios for line(s) of business, and can step in for the service delivery director when necessary. Support Service Delivery Manager and/or Service Delivery Director in managing overall goals and objectives maximizing resourc...

Application Deadline: None

Associate Administrator Systems Administration

TeleTech - Manila, Philippines

Duties, Skills Experience Write/Extract management reports Create business Power Point and video presentations for internal use Perform tasks and projects with minimal supervision Create, monitor and maintain project schedules on trouble tickets and open issues for clients, and inform them of timeframes for delivery and update. Demons...

Application Deadline: None