Jobs at TeleTech

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05/01/2014 - Specialist, Quality Assurance - VOL STS

TeleTech - Manila, Philippines

Quality Assurance Specialist   Quality Assurance (QA) Specialists are responsible for listening and monitoring associate calls for customer satisfaction according to client and TeleTech specified policies, thresholds, and procedures. QA Specialists support the overall quality assurance work flow by conducting customer call evaluations and may provide feedback directly to associat...

Application Deadline: None

05/01/2014 - Trainer - VOL STS

TeleTech - Manila, Philippines

Learning and Leadership Development Trainer   Learning and Leadership Development (LLD) trainers are responsible for registering associates for classes, facilitating new hire trainings, and all applicable client trainings. LLD trainers provide, coordinate, analyze, and consolidate all necessary data in order to deliver training in a timely and accurate manner, following client re...

Application Deadline: None

Team Lead, Service Delivery - Sales

TeleTech - Manila, Philippines

TEAM LEADER (Inbound SALES), Service Delivery     POSITION SUMMARY   To provide leadership, support and guidance to frontline staff (CSRs) to assist in achieving and maintaining the productivity targets identified in contracts.   To coordinate the reporting of agent statistics to relevant Operations Manager in a timely manner as described in the fin...

Application Deadline: None

Senior Manager, Service Delivery

TeleTech - Cebu Lahug, Philippines

Senior Service Delivery Manager Senior Service Delivery Managers adhere to TeleTech key performance objectives, indicators, metrics, and ratios for line(s) of business, and can step in for the service delivery director when necessary. Support Service Delivery Manager and/or Service Delivery Director in managing overall goals and objectives maximizing resources for optimal metrics achievement, p...

Application Deadline: None

Director, Service Delivery

TeleTech - Manila, Philippines

Service Delivery Director   Service Delivery Directors manage the overall client relationship and associated operations maximizing resources for optimal success in attaining the revenue goal for a single or multiple line(s) of business. This includes responsibility for revenue assurance and sales quotas, financial forecasting and invoicing. Service Delivery Directors meet with managers a...

Application Deadline: None

Trainer, Learning and Leadership Development

TeleTech - Cebu Mandaue, Philippines

Learning and Leadership Development Trainer   Learning and Leadership Development (LLD) Trainers are responsible for registering associates for classes, facilitating new hires trainings, as well as all applicable client trainings. LLD Trainers provide, coordinate, analyze and consolidate all necessary data in order to deliver training in a timely and accurate manner following client requirement...

Application Deadline: None

Senior Specialist, Talent Acquisition - Cebu (pooling)

TeleTech - Cebu Mandaue, Philippines

Senior Talent Acquisition Specialist   Senior Talent Acquisition Specialists recruit quality talent to meet aggressive associate hiring requirements for specific clients. They also assist in general and administrative (GA) recruiting in support of TeleTech's business units. This may include screening resumes and applications, conducting initial phone screens, administering TeleTe...

Application Deadline: None

Manager, Service Delivery

TeleTech - Cebu Lahug, Philippines

Service Delivery Managers TeleTech Service Delivery Managers play an integral part in support the company's core business. The Service Delivery Manager is responsible for managing the operations of the Service Delivery Center. This includes continuous improvement to operation and financial effectiveness, accountability for employee retention and employee satisfactio...

Application Deadline: None

Talent Acquisition Specialist II

TeleTech - Manila, Philippines

The Talent Acquisition Specialist II (TAS II) is responsible for the hiring process at a Service Delivery Center. He/she works closely with site TA team to coordinate recruiting efforts as needed. Works to ensure hiring goals are met by providing a professional hiring experience to candidates. This includes assistance in completing reference checks, background checks, drug tests, screening resu...

Application Deadline: None

Manager, Service Delivery - Telstra Digital - Lipa

TeleTech - Lipa, Philippines

Service Delivery Managers - Lipa Site   TeleTech Service Delivery Managers play an integral part in support the company's core business. The Service Delivery Manager is responsible for managing the operations of the Service Delivery Center. This includes continuous improvement to operation and financial effectiveness, accountability for employee retention ...

Application Deadline: None

Specialist, Quality Assurance

TeleTech - Manila, Philippines

Quality Assurance Specialist   Quality Assurance (QA) Specialists are responsible for listening to and monitoring associate calls for customer satisfaction according to client and Teletech specified policies, thresholds, and procedures. QA Specialists support the overall quality assurance work flow by conducting customer call evaluations and may providing feedback ...

Application Deadline: None

Team Lead, Service Delivery

TeleTech - Manila, Philippines

Operations Team Lead Performance Profile (Job code 20023) 1 Team Lead Team Leads are responsible for a team’s performance, development, mentoring, and coaching to meet and continuously improve both TeleTech and client metrics for inbound and outbound calling. Team Leads focus on team performance providing motivation and support to enhance engagement and success in attain...

Application Deadline: None

Inbound Customer Service Representatives for Dumaguete - CSR I

TeleTech - Dumaguete, Philippines

At TeleTech, Customers are the life blood of our business. Understanding the importance of good customer service is essential for creating new customers, keeping loyal customers, and developing referrals for future customers.  We strive to stay connected with our customers at all touch points, and to value their feedback in return. Without this ongoing connection, our business ...

Application Deadline: None

Temporary QA Specialist - Best Buy

TeleTech - Manila, Philippines

PLease send your resume at bethsaidadahilig@teletech.com

Application Deadline: None

Executive Director, Talent Acquisition

TeleTech - Cainta, Philippines

Talent Acquisition Executive Director supports assigned business units and leaders to strategically address all of their Talent Acquisition needs.  They develop and implement talent acquisition initiatives in support of key business goals and strategies.  They proactively identify talent management initiatives that will substantially enhance bottom line results and improve employee related gros...

Application Deadline: None