Jobs at TeleTech

99 job openings

Save This Search

Refine Your Search

Show more Show less
Displaying results 1 - 15 of 99

Specialist, Workforce Management

TeleTech - Cebu Mandaue, Philippines

Workforce Management Specialist   Workforce Management (WFM) Specialists are accountable for managing agent staffing to client delivered volumes. They are responsible for meeting client required service levels while also maintaining appropriate in-chair occupancy (IOCC %) and phone occupancy (POCC %) targets to meet TeleTech financial requirements. Responsibilities include...

Application Deadline: None

IT Incident Responder

TeleTech - Manila, Philippines

IT Incident Responder Our Technology Operations and Support division seeks an IT Service Analyst specializing in Incident Resolution. This position is responsible for all aspects of Incident Resolution including methodology and execution. The ITS Analyst manages the incident response process for high-priority incidents in addition to the day to day activities of the inci...

Application Deadline: None

Manager, Service Delivery

TeleTech - Cebu Mandaue, Philippines

Service Delivery Managers   TeleTech Service Delivery Managersplay an integral part in support the company's core business. The ServiceDelivery Manager is responsible for managing the operations of the ServiceDelivery Center. This includes continuous improvement to operation andfinancial effectiveness, accountability for employee retention and employeesatisfaction, and ensuring th...

Application Deadline: None

Workforce Senior Specialist - Temp/Intern NEX

TeleTech - Manila, Philippines

Workforce Management Senior Specialist (Temporary Assignment) Workforce Management (WFM) Sr. Specialists are accountable for scheduling, real time adherence, forecasting analysis, reporting, shift bids, and managing agent staffing to client delivered volumes. They are responsible for presenting variety of daily, weekly, and monthly reports, from r...

Application Deadline: None

Senior Specialist, Workforce Management

TeleTech - Manila, Philippines

Workforce Management Senior Specialist Workforce Management (WFM) Sr. Specialists are accountable for scheduling, real time adherence, forecasting analysis, reporting, shift bids, and managing agent staffing to client delivered volumes. They are responsible for presenting variety of daily, weekly, and monthly reports, from revenue reports for lead...

Application Deadline: None

Senior Manager, Service Delivery

TeleTech - Manila, Philippines

Senior Service Delivery Manager   Senior Service Delivery Managersadhere to TeleTech key performance objectives, indicators, metrics, and ratiosfor line(s) of business, and can step in for the service delivery director whennecessary. Support Service Delivery Manager and/or Service Delivery Director inmanaging overall goals and objectives maximizing resources f...

Application Deadline: None

Principal, Technical Project Manager

TeleTech - Manila, Philippines

                                 Attract, develop engage a world-class workforce     For more than 30 years, TeleTech has anticipated customer needs and stayed ahead of consumer demands. As the leading global provider of technology-enabled customer experience solutions, TeleTech designs, enables, manages, and grows superior customer experiences that drive shareholder value. Simply p...

Application Deadline: None

Executive Assistant

TeleTech - Manila, Philippines

The Executive Assistant will support the administrative activities at the SVP level and above.  Will provide the strategic planning, leadership and organizational strengths in handling multiple projects and coordinate schedule(s) in a demanding fast-paced environment.  Requires communication and involvement with all departments at all levels of the organization. DUTIES RESPONSIBIL...

Application Deadline: None

Helpdesk - Service Desk Associate Technician

TeleTech - Manila, Philippines

The Helpdesk Specialist is responsible for documenting in detail; all issues/service requests from end users, including the call description, course of action taken to investigate the problem and the final problem resolution.  The ideal candidate will have excellent customer service, verbal and written communication skills with a two (2) years technical degree or six (6) months of technical ...

Application Deadline: None

Specialist, Workforce Management

TeleTech - Cainta, Philippines

Workforce Management Specialist   Workforce Management (WFM) Specialists are accountable for managing agent staffing to client delivered volumes. They are responsible for meeting client required service levels while also maintaining appropriate in-chair occupancy (IOCC %) and phone occupancy (POCC %) targets to meet TeleTech financial requirements. Responsibilities include...

Application Deadline: None

Trainer

TeleTech - Cebu Mandaue, Philippines

Communication Excellence Trainer (Near-HireTrainer)   CommunicationExcellence Trainers are responsible for maintaining established language andcommunication standards to ensure strong communication skills by facilitatingNear-Hire training.  CommunicationExcellence Trainers are expected to engage and partner with talent acquisition,operations, training and other pers...

Application Deadline: None

Team Lead, Service Delivery

TeleTech - Cebu Mandaue, Philippines

To provide leadership, support and guidance to frontline staff (CSRs) to assist in achieving and maintaining the productivity targets identified in contracts. To coordinate the reporting of agent statistics to relevant Operations Manager in a timely manner as described in the final attachment to this document. To develop all frontline personnel (CSRs) and be a posit...

Application Deadline: None

Senior Manager, Quality Assurance

TeleTech - Manila, Philippines

Quality Assurance Senior Managers (QAM) supervise theoperational and fiscal activities of the Quality Assurance department. QASMsensure direct reports meet targets, goals, and deliverables supportingoperations and account-wide call quality metrics for each line of business.Utilize systems and procedures to improve the operating quality and efficiencyof the quality department. Oversee all aspect...

Application Deadline: None

Manager, Quality Assurance

TeleTech - Manila, Philippines

Quality Assurance Manager Quality Assurance Managers(QAM) supervise the operational and fiscal activities of the Quality Assurancedepartment. QAMs ensure direct reports meet targets, goals, and deliverablessupporting operations and account-wide call quality metrics for each line ofbusiness. Utilize systems and procedures to improve the operating quality andefficiency of ...

Application Deadline: None

Senior Specialist, Workforce Management (Temporary Assignment)

TeleTech - Manila, Philippines

Workforce Management Senior Specialist Workforce Management (WFM) Sr. Specialists are accountable for scheduling, real time adherence, forecasting analysis, reporting, shift bids, and managing agent staffing to client delivered volumes. They are responsible for presenting variety of daily, weekly, and monthly reports, from revenue reports for leadership to internal department repor...

Application Deadline: None