Customer Service Team Manager Job Listing at Kaplan in Orlando, FL (Job ID kaplan-850200)

Computer Software, Media / Publishing

Customer Service Team Manager
Req # 21247BR
Division Kaplan Test Prep
State Florida
City Orlando
Full Time/Part Time Full-Time
Required Working Hours Days
Job Description
Are you ready for a rewarding career?

People from all over the world come to Kaplan for help in taking the next step in their education and career. They are ambitious and accomplished students who now face a high-stakes admissions or professional licensing exam. We help them succeed on these tests so they can move on and achieve their career goals.

We’re currently looking for an outstanding leader to fill the position ofCustomer Service Team Manager.In this role, you’ll be responsible for leading a team of 10-15 Student Concierges (customer service representatives) responsible for supporting our customers from their initial enrollment in a program with us to the completion of their course. You’ll literally be helping launch the careers of tomorrow’s doctors, lawyers, nurses, entrepreneurs, and more. What could be more rewarding?

Well, get ready for a very rewarding career.

In this role, you'll start at a competitive salary range; but that’s just the beginning. You’ll be responsible for the experience of our students through your team, and we want you to have a great experience here, too.

* Kaplan offers an outstanding benefits package, including medical, dental, and vision.

* Kaplan is a great place to work, filled with talented people, passionate about what they do. We work hard to create a fun and productive work experience, including team events, gatherings, recognition, and more.

At Kaplan, we want you to actually look forward to coming to work.

What’s it really like?

As a Customer Service Team Manager, you’ll work in our fast-paced Enrollment & Experience Call Center where you’ll supervise and coordinate the activities of our Student Concierges as they support our students over the phone, through email, and via online chat. Using performance metrics and student feedback, you’ll develop, improve, and direct operations to ensure the highest quality service.

Are you the right fit?

* Do you have your bachelor’s?

* Do you have at least 3 years of experience directly managing a team of people?

* Do you have customer service or call center experience?

* Do you have the ability to inspire confidence and provide motivation and positive reinforcement?

* Do you have the drive to help make Kaplan the best it can be, so we can help our students fulfill their career aspirations?

Are we the right fit?

What makes Kaplan tick? Well, we like to say it’s like working for a 75-year old start up company. You have the resources and support of a large organization combined with the dynamism and metabolism of a start up out to change the world. We run really fast. We work really hard. And we really like to have fun doing it. It’s not for everybody, but we have ambitions to change test preparation and education and we’re looking for a few hard-chargers to help us do it.

What do you think? Up for an adventure?

Then let’s make this happen. Apply today and get started on your Kaplan career. We can’t wait to meet you.