Operations Manager: K12 Education (Spanish) Job Listing at Kaplan Test Prep in Fort Lauderdale, FL (Job ID 25511BR)
Education, Business Development/Sales
Kaplan is seeking highly-talented operations team members to help manage online programs that support K-12 district and school improvement efforts globally. The team will focus on overall operations for a multi-lingual, global solution as part of a large scale implementation project which will have great impact on education related projects at an international level.
Our organization is entrepreneurial, growth-oriented, and energetic. Our people genuinely enjoy what they do and take pride in it. If you seek a challenging, exciting, and creative role -- while working with talented and passionate people -- this might be the position for you.
This is a hybrid position that focuses on both operations and implementation support. The Operations Manager is primarily responsible for overseeing all internal technology functions (such as the process for creating rosters, distributing email communications, developing FAQs, deploying surveys, etc.) as well as for the successful implementation of a defined list of Kaplan online services/products. S/he manages Operations Coordinators and works together to measure customer satisfaction, program renewals, and teacher/student usage/improvement.
The Operations Manager develops strong relationships with both internal and external customers and uses his/her experience and expertise to support and, if necessary, modify implementation plans to meet client needs and ensure program success. S/he will work closely with the Implementation team to meet expected deadlines and ensure customer satisfaction.
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