Operations Manager: K12 Education (Spanish) Job Listing at Kaplan Test Prep in Fort Lauderdale, FL (Job ID 25511BR)

Kaplan Test Prep

Kaplan Test Prep

Location: Fort Lauderdale, FL
Application deadline: None
Type: Full time
Career Level: Mid-Senior Level
Salary Range: Not specified
Number of Jobs: 1
Relocation Available: No
Show all jobs for Kaplan Test Prep
Industries
Education, Business Development/Sales
Description
Kaplan is seeking highly-talented operations team members to help manage online programs that support K-12 district and school improvement efforts globally. The team will focus on overall operations for a multi-lingual, global solution as part of a large scale implementation project which will have great impact on education related projects at an international level.

Our organization is entrepreneurial, growth-oriented, and energetic. Our people genuinely enjoy what they do and take pride in it. If you seek a challenging, exciting, and creative role -- while working with talented and passionate people -- this might be the position for you.

Job Summary

This is a hybrid position that focuses on both operations and implementation support. The Operations Manager is primarily responsible for overseeing all internal technology functions (such as the process for creating rosters, distributing email communications, developing FAQs, deploying surveys, etc.) as well as for the successful implementation of a defined list of Kaplan online services/products. S/he manages Operations Coordinators and works together to measure customer satisfaction, program renewals, and teacher/student usage/improvement.

The Operations Manager develops strong relationships with both internal and external customers and uses his/her experience and expertise to support and, if necessary, modify implementation plans to meet client needs and ensure program success. S/he will work closely with the Implementation team to meet expected deadlines and ensure customer satisfaction.

Responsibilities
  • Manage a team of Operations Coordinators
  • Coordinate and execute all technology asset requests within a defined time period within a defined budget
  • Leverage existing protocol and/or create templates and processes to streamline the integration of teacher/student rosters and the implementation of online programs with institutional accounts
  • Use Kaplan business systems to troubleshoot enrollment errors and manage the creation of new organizations
  • Coordinate customer post-sale services including confirmation of materials, rosters, test results, or other deliverables based on the product list
  • Provide excellent customer service to both internal and external customers by proactively communicating timelines and properly setting expectations
  • Create FAQ documents, user guides and other protocols to ensure seamless implementation execution of online offerings
  • Monitor client satisfaction with and use of the Kaplan offerings via surveys and othe r metrics
  • Interface regularly with various home office and field teams to ensure contract compliance and deliverables
  • Develop a deep knowledge of a defined list of Kaplan products and services
  • Recommend process and strategy improvements based on experience color
Required Skills and Credentials
  • Bachelor’s degree
  • 4+ years of customer service and/or project management
  • Spanish fluency (speaking, reading, writing) required
  • Ability to think critically and drive decision making in a fast-paced environment Passion for the education industry and Kaplan’s mission
  • Excellent time management, project management and organizational skills
  • High energy level, confident, and optimistic demeanor with the ability to thrive in a fast paced environment
  • Good problem solving and creative thinking skills and ability to handle numerous details
  • Strong interpersonal and written communication skills
  • Excellent computer skills
  • Results focused with a passion for customer service
  • Team player with a diligent work ethic


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