Lands’ End Shop PT Sales Consultant - Pittsburgh, PA (#1034 Ross Park) Job Listing at Lands' End in Pittsburgh, Pennsylvania (Job ID 117715BR)
Lands End is a premier source of apparel and gear for women, men, kids and the home sold by catalog, online, and at over 200 Lands End Shops at Sears. Since 1963, weve earned a reputation for quality, value and exceptional customer service embodied by one simple promise: everything we sell is Guaranteed. Period.® Lands End is a proud member of the Sears Holdings Corporation (NASDAQ: SHLD) family of companies.
This position enhances the experience of our customers and drives profitable sales by delivering proactive sales assistance and support to customers. Job Responsibilities: • Sales per hour (SPH) goals will be assigned for each working shift. Client building and consumer outreach will be necessary to maintain and exceed these goals • Drives sales by utilizing approved consultative selling practices to identify customer needs and provide appropriate solutions; this can include suggesting outfitting options and related items to generate multiple unit sales, providing fitting room assistance, and participating in customer outreach activities • Provides highest degree of customer service; including courteously, conversationally greeting customers, adjusting individual customer attention based on store traffic, suggesting solutions based on customer interests and needs • Maintains knowledge of Lands’ End and Sears website navigation and leverages this option for customer solutions when the product is not available in the store • Processes customer transactions efficiently using the POS and online system, including sales, returns, exchanges, etc. in accordance to authorized procedures • Maintains knowledge of Lands’ End products and services, along with current fashion trends to enhance level of customer service and generate sales • Under the direction of the Lands’ End Lead and/or the Softlines ASM, merchandises the sales floor in accordance with Lands’ End brand standards; adjusts presentations based on sell-through and/or other factors while still maintaining a brand appropriate look • Responsible for fitting room support and store recovery • Performs markdown and other promotional activities as needed • Responsible for stock replenishment, stockroom organization and adhering to visual brand standards.
Qualifications: • Excellent selling skills • Ability to communicate effectively with customers and fellow employees • Ability to receive feedback and take action when appropriate • Ability to follow written and verbal instruction and meet deadlines on projects/tasks • Previous experience in retail strongly preferred • Availability and flexibility to work varied hours to support the needs of the business • Skilled in website navigation, interest and working knowledge of social networking sites • Community outreach/networking connections a plus
A comprehensive and competitive benefit program is designed to meet the needs of our associates and their families. Benefits eligibility depends on employment classification, location, and other variables. Benefits offered include:
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