Commercial HVAC Service Tech II (Rochester, NH) Job Listing at Lennox in ROCHESTER, NH

Consumer Products, Materials & Construction

Commercial HVAC Service Tech II (Rochester, NH)
Req #: 10358
Division: SE - #144 Service Experts Heating and Air Conditioning, Rochester, NH
Location: ROCHESTER, NH US
Travel Involved: 0
Job Type: Full Time
Job Level: Experienced
Education: HS Diploma or Equivalent
Skills:
Category: Maintenance/Repair
Benefits: Lennox International offers an excellent salary and benefits package including competitive retirement plans. Our health benefits include medical, dental and vision insurance. Lennox International also offers employees basic life and AD&D insurance, a scholarship program and employee tuition reimbursement.

NO PHONE CALLS PLEASE. Lennox International Inc. and its subsidiaries are fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, creed, color, sex, sexual orientation, age, national origin, religion, disability, genetics, veteran's status, or any other category protected under federal, state or local law.
Company Information:
Innovate your career.

When you choose
Lennox International, you know you're getting the best.

That is why when you work at Lennox International, you know you are
among the best.

As a leading innovator of home and
commercial, heating, cooling, refrigeration, air-quality, and related
services, Lennox International is committed to helping our people
innovate our products and their careers.

Join over 12,000
employees worldwide who build our heritage of integrity and
innovation. At Lennox International, we make your home, your
businesses, and your work, a better place.
Job Description:

Requirements

General Description:
Under minimum
supervision, performs diagnostic and service work on commercial
(rooftop) HVAC equipment and accessories. Communicates with
commercial customer to answer questions, resolve problems, and ensure
complete customer satisfaction. Works under the direction of
the Field Supervisor or Branch Manager.

Duties & Responsibilities:
• Works under minimum supervision to perform
commercial (rooftop) service and maintenance calls.
• Analyzes, diagnoses, and resolves customer problems in
a courteous, professional, timely, and accurate manner.
• Diagnosis and performs service on commercial heating,
air conditioning, boilers and associated equipment, ventilation, and
refrigeration equipment as well as accessories in an accurate and
timely manner.
• Inspects equipment to identify
potential problems to prevent premature and unexpected breakdowns or
callbacks.
• Completes routine maintenance and
equipment cleaning as needed or required.
• Responsible for delivery and removal of parts and
equipment needed to complete service work.
• Using
hand-held device records all required information on customer
call. Completes all forms and paperwork in a neat, timely,
complete, and accurate manner.
• Communicates
with dispatch while on duty to ensure dispatcher has an accurate
status report of activities and availability.
• Responsible for delivery of excellent customer service
and sustaining high levels of customer satisfaction.
• Promotes products and services to the customer.
Calls Lead Coordinator with specifics on replacement product sales
leads generated from customer service visit.
• Ensures
company property, vehicles, and tools are being used, maintained and
properly accounted for.
• Represent our company
professionally, honestly, and ethically in all business matters and
activities.
• Following standard procedures and
process, ensures that the company vehicle is properly stocked,
returns defective warranty parts to branch, and orders/replenishes
vehicle stock as needed.
• May train other commercial
service/maintenance/install technicians, as assigned.
• Performs similar/other duties as needed or
assigned.

Health & Safety Roles & Responsibilities:
• Reports any unsafe acts, conditions and
hazards to direct supervisor/manager immediately.
• Reports any contravention of legislation or company
policy, procedure or program to direct supervisor/manager
immediately.
• Corrects substandard acts or conditions
within area of control.
• Uses and maintains
appropriate personal protective equipment (PPE) as prescribed by
company program(s) or procedure(s)
• Never removes or
renders ineffective any safety guards, devices, or clothing
prescribed to be in place or worn.
• Complies with the
general rules as prescribed by company program(s) procedure(s)
• Operates devises or equipment as prescribed by company
program(s) or procedure(s)
• Participates in any
safety initiatives, teams, or committees.
• Reports
all injuries or incidents as prescribed by company program(s) or
procedure(s) immediately.
• Provides input on
developing safety initiatives and plans to eliminate exposures that
could cause accidents.
• Does not perform act that may
endanger the safety or well being of others
• Does not
engage in any pranks, contests, or rough boisterous behavior.
• Works in compliance with applicable legislative
requirement.

Qualifications:
• High school
diploma or GED with additional training and experience in all aspects
of commercial HVAC with NATE certification preferred.
• Must possess all valid licensing or certification as
required by federal, state, provincial, or local governmental laws or
regulations for the geographical work area.
• Skilled
at servicing commercial (rooftop) heating, air conditioning, boilers
and associated equipment, and ventilation equipment as well as
related accessories.
• Proficient mechanical aptitude
and the ability to operate all necessary tools and equipment.
• Proficient and able to operate all necessary tools and
equipment to perform various service projects.
• Proficient at reading wiring diagrams and troubleshoot
problems with electrical, refrigerant, and duct systems on
residential HVAC equipment.
• Proficient and able to
properly start up and balance airflow on all commercial systems with
little or no supervision.
• Proficient and able to
install a basic duct fitting.
• Skilled at
troubleshooting and repairing electronic air cleaners, refrigeration
systems, hot water systems, steam boiler systems, humidifiers, and
related commercial equipment with little or no supervision.
• Effective communication skills to communicate with
customer and resolve customer issues, complaints, or concerns.
• Effective and efficient time-management and
organizational skills.
• Valid driver’s license
with acceptable driving record.
• Two years’
experience performing service and maintenance work on commercial HVAC
equipment and related accessories.
• Ability to stand
and walk and to climb ladders and attic stairs and to maneuver in
attics, basements, and crawl spaces to access HVAC units.
Ability to continually climb, balance, stoop, kneel, crouch, and/or
crawl.
• Natural or corrected vision to see and focus
for close, distance, peripheral vision with normal depth
perception.
• Ability to lift up to 75 pounds and
ability to lift and carry items weighing up to 50 pounds.
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