Field Technical Consultant HVAC ( Boston District) Lennox Residential Job Listing at Lennox in WILMINGTON, MA

Consumer Products, Materials & Construction

Field Technical Consultant HVAC ( Boston District) Lennox Residential
Req #: 11126
Division: Lennox - Residential Heating and Cooling
Location: WILMINGTON, MA US
Travel Involved: 50%
Job Type: Full Time
Job Level: Experienced
Education: Associates Degree
Skills: Engineering ->Technical Support
Marketing ->Public Relations
Sales ->Communications, Business Development

Category: Customer Service,Marketing,Public Relations,Sales,Technical Support
Benefits: Lennox International offers an excellent salary and benefits package including competitive retirement plans. Our health benefits include medical, dental and vision insurance. Lennox International also offers employees basic life and AD&D insurance, a scholarship program and employee tuition reimbursement.

NO PHONE CALLS PLEASE. Lennox International Inc. and its subsidiaries are fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, creed, color, sex, sexual orientation, age, national origin, religion, disability, genetics, veteran's status, or any other category protected under federal, state or local law.
Company Information:

Innovate your career.

When you choose
Lennox International, you know you're getting the best.

That is why when you work at Lennox International, you know you are
among the best.

As a leading innovator of home and
commercial, heating, cooling, refrigeration, air-quality, and related
services, Lennox International is committed to helping our people
innovate our products and their careers.

Join over 12,000
employees worldwide who build our heritage of integrity and
innovation. At Lennox International, we make your home, your
businesses, and your work, a better place.

Lennox Industries, Inc. recognized as a premium manufacturer of
residential and commercial heating and air conditioning equipment,
has an immediate opportunity for aField Technical
Consultantworking with Lennox Residential business
customers and outside sales personnel in the Boston District.

The successful candidate will provide the following:

* technical training throughout the district,
* technical support to Lennox customers and district sales
personnel,
* deal with customer complaints,
* provide early identification of technical problems to product
managers and other appropriate corporate staff, and
* establish supportive partnerships with customers.
Job Description:
Under general supervision, develops and delivers training courses for training customers or technical employees in the installation, maintenance and repair of HVAC products. Troubleshoots technical inquiries.

Identifies customer needs. Investigates and resolves technical inquiries. Assists in developing, testing, and maintaining courses and materials used in training. Assists in establishing course content and student learning objectives. May prepare course syllabus, lesson plans, and student manuals, and coordinate the development of training aids. Reviews problem areas and identifies training needs. Develops criteria for evaluating the effectiveness of training activities. Updates course materials on a continuous basis to ensure timeliness and relevance. Conducts training using all methods of delivery.

High school or equivalent required. Two year college degree, HVAC degree, technical certification or bachelor's degree preferred. Typically requires at least 2 years relevant training experience in addition to at least 5 years technical experience.

Advanced knowledge of assigned products and the application of diagnostic techniques and service aids. Knowledge and ability to apply learning theories to classroom situations. Developed presentation skills using a variety of technologies. Strong verbal and written communication skills required. Individual must have some sales ability along with a track record of fostering solid customer relationships. Proficient in the use of Microsoft Office including Word, Excel, PowerPoint and Outlook. Proficient in leading WebEx meetings.
Requirements

This position requires:

* degree. Minimum of high school diploma or equivalent
with at least 5 years experience,
* comprehensive HVAC knowledge [Residential and Commercial] to
include training and application skills,
* ability to pass NATE exam,
* strong verbal and written communication skills,
* must have some sales ability along with a track record of
fostering solid customer relationships,
* product issue investigation and resolution, product training,
consumer inquiries, and special field assignments will be required,
* must have good presentation skills and the ability to
cummunicate technical information to technicians as well as sales
people, and
* prefer applicant to be proficient in the use of Microsoft
Office including: Word, Excel, PowerPoint and Outlook.
As subject matter expert, this position supports the sales efforts
of the local sales teams and works to enhance account relationships,
directly contributing to continuing profitable company growth.

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