Telecommunications Officer Job Listing at Loyola University Chicago in Chicago, IL
- Answers telephones.
- Monitors CCTV.
- Dispatches officers and facilities staff to non-emergency situations.
- Handles caller emergencies and documents all events into the appropriate computer systems.
- Performs related duties as assigned.
-High school diploma or GED equivalent and data processing experience required.
-Prior dispatching or multiple phone line experience strongly preferred.
-Must become Illinois State Police LEADS computer program certified within the first 90 days of employment as a condition of continued employment (online tutorial and testing).
-Proficiency with MS Office Suite, Internet and email applications; ability to learn new computer software quickly;
ability to exhibit keyboarding proficiency.
-Ability to talk, listen, obtain information and enter data at the same time.
-Good telephone etiquette, computer skills and data entry experience.
-Ability to handle multiple tasks at the same time;
-Ability to prioritize and remain effective and composed during stressful periods of time;
-Strong customer service history;
-Strong oral & written communication skills & listening skills.
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