Sports Bar Server (PM Shift) Job Listing at Luxury Resorts & Hotels in ORLANDO, FL
Sports Bar Server (PM Shift)
Property: Buena Vista Palace
Location: ORLANDO, FL US
Travel Involved: None
Job Type: Full Time
Job Level: Experienced
Education: High school diploma or equivalent
Category: Food & Beverage
The Outlet Server is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner. He/she is also responsible for receiving and delivering guests orders and collecting payment.
Education & Experience: High School diploma or equivalent and/or experience in a hotel or a related field preferred. Physical requirements: Flexible and long hours sometimes required. Medium work-Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Ability to stand during entire shift. Must be able to maneuver throughout the dining area while carrying full trays of food & beverages. Mental requirements: Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must be able to multi task. Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity. Must routinely meet deadlines. Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary. Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need. Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests. Must be able to work with and understand financial information and data, and basic arithmetic functions. Essential: Approach all encounters with guests and employees in a friendly, service-oriented manner. Maintain regular attendance in compliance with Buena Vista Palace Hotel & Spa standards, as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working. Comply at all times with Buena Vista Palace Hotel & Spa standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees. Be familiar with the organization of the Restaurant(s), lounges, and Room Service and know the function of each job position. Have a thorough knowledge of menus and current specials in applicable outlets. Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner. Pre-bus all tables removing soiled dishes after each course. Be familiar with the operation of the P.O.S system. Perform cashiering functions by closing checks and preparing end of shift paperwork. Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist. Ensure that tables and side stands are kept stocked, tidy and clean. Keep all beverages at least full (coffee, tea, soda, water, and lemonade). Breakdown trays of soiled dishes and linen in the dishroom according to established standards. Answer the telephone according to standards. Consistently upsell food, beverage and promotional items to guests. Be familiar with fire extinguishers, locations and know how to use them. Receive and deliver food and beverage orders and collect payment. 30 minute lunch break. Attend pre-meal meeting at 5:15pm. Cross train between Outback/Kook. Flexible hours in Kook lunch & dinner. Flexible hours in Outback working special brunch; ie, Thanksgiving. Keep work area clean and sanitary according to the Board of Health Regulations and HACCP. Understand proper food handling and rotation (FIFO). Marginal: Attend meetings/training as required by management. Perform other duties as requested by management. CARE Certified. Safe Staff Food Handler Certified.
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