Housekeeping Houseperson Job Listing at Omni Hotels in Charlotte, NC

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Housekeeping Houseperson
Job Code: 19789
Division: Charlotte
Location: Charlotte, NC US
Travel Involved: None
Job Type: Full Time
Job Level: Entry
Education: High school diploma or equivalent
Skills: Rooms ->Housekeeping

Category: Housekeeping
Compensation:

Position Summary:

Begin Your Career with Omni Hotels and Resorts!The Omni Charlotte Hotel is currently seeking a service and detail
oriented Housekeeping Houseperson.

Responsibilities Include:

• Stock
assigned linen room closets at par
• Empty trash as needed
• Keel the chute rooms clean and organized
•
Remove trays from guest room floors and store in designated service
elevator area
• Clean lobby areas, guest room corridors
and elevator landing areas
• Move furniture upon request
• Strip linens in guest rooms as needed
•
Transport dirty linen from guest rooms to laundry chute
•
Ensure all lost and found items are logged appropriately
•
Be familiar with guest scenarios and follow-up on all guest requests
and concerns, effectively
adhering to the service recovery
process.
• To be thoroughly knowledgeable Housekeeping
Moments of Service scenarios, and execute to standard.
•
Be familiar with all hotel amenities (to include Wireless Internet,
Select Guest Program, Frequent Flyer Mileage Program, Laundry
Services, and Omni Kids Program)
• To be familiar with all
hotel facilities (F&B outlets, Business Center, Fitness Center,
Concierge Lounge, Outdoor Pool, Meeting Space, Parking Garage)
• To be familiar with the inter-relationship between the
different departments (to include PBX, Guest Services, Housekeeping,
F&B outlets, Banquets, Sales, Engineering and Purchasing)
• Maintain Four Diamond Standards of guest service
• Aid guests in locating other areas of the hotel (walk them
to destination if possible)
• Follow all company safety
and security policies and procedures; report accidents, injuries, and
unsafe work conditions; complete safety training and certifications.
• Follow all company policies and procedures; ensure clean
uniform and professional personal appearance; maintain
confidentiality of proprietary information; protect company assets.
• Be pleasant, smile and greet all guests, using surnames
when obtained
• Be actively engaged with our guests.
Identify the needs of our guests and meet these needs, aiming to
exceed expectations at every opportunity.
• Deliver
personalized, memorable guest experiences by utilizing the Power of
One
• Perform other duties | special projects as assigned
by Housekeeping Management

Requirements:

Requirements Include:

* Excellent customer service and verbal communication
skills
* Maintain a professional business appearance, attitude, and
performance
* Prior
housekeeping experience required or other relevant environmental
services experience
* Stand or walk for an extended period
or for an entire work shift. Requires frequent bending, reaching overhead and
squatting. Lift, carry,
and place objects weighing up to 30 lbs without assistance and a
minimum of 100 lbs with assistance. Push/pull objects weighing up to
75 lbs without assistance.