Account Support Rep (ASR) Job Listing at PDS Technical Services in Chicago, IL (Job ID pds-13002195)

PDS Technical Services

Location: Chicago, IL
Application deadline: None
Type: Not specified
Career Level: Not specified
Salary Range: Not specified
Number of Jobs: 1
Relocation Available: No
Show all jobs for PDS Technical Services
Industries
Business Services
Description
Title: Account Support Rep (ASR)
Location: IL-Chicago
Other Locations:
PDS is seeking an Account Services Representative for an open position in Chicago, IL.

• Provides dedicated support to all Client Associate positions, but does not perform managerial HR tasks
• Provides backup and peak workload support to all Client Associates in territory
• Establish support coverage schedules with Managers and Site Coordinators
• Supports training of new employees, as required
• Supports administrative tasks performed by Client Associates
• Supports asset redeployment initiatives (re-use, re-deploy, and disposition activities for office assets)
• Ensures key contact list for all clients is maintained and available
• Ensures there is a current roster of employees and associated duties for effective coverage support
• Ensures day to day interface with account key contacts is maintained during coverage support
• Work with account team to ensure the Value Assurance Process is current and up to date
• Communicates to Site Coordinator and Manager all process opportunities identified during support period
• Maintain appropriate communication within assigned area of coverage to ensure peak workloads and absences are managed
• Provide accurate and timely monthly reporting of activities as required
• Performs timely submission of billing requirements with all associated reporting. Coordinates and fair shares overtime requirements
• Tracks overtime by account covered to ensure proper billing
• Able to lift and move up to 50 pounds
• Travel to accounts supported using reliable dependable transportation

Education:
• Minimum: High School diploma or equivalent

Skills:
• Ability to demonstrate problem resolving skills and escalation process
• Able to demonstrate excellent verbal and written communications
• Able to demonstrate use of organizational and time management skills to facilitate client deliverables
• Able to demonstrate ability to manage multiple tasks
• Ability to demonstrate advanced Use of Computer:
-- Email, MS Office
-- Graphics Download and install files (fonts, drivers, etc.) from internet sites
-- Open, complete and save/print internet forms
• Able to demonstrate working knowledge of MS Access or equivalent
-- Create database and/or data forms
-- Retrieve data from database
• Able to demonstrate advanced knowledge of MS Office (Word, Excel, PowerPoint) or equivalent applications:
-- Embed tables with dynamic links to spreadsheet workbooks
-- Mail merges
-- Create complex formulae
-- Create complex presentations with dynamic links to data, with sound, animation, and/or video
• Able to demonstrate intermediate-advanced knowledge of MAC to modify / create files (when required by client)
• Able to demonstrate advanced knowledge of account-relevant applications
• Able to demonstrate intermediate to advanced knowledge of networks
• Able to demonstrate intermediate to advanced knowledge of Digital Front End’s
• Able to demonstrate ability to install or upgrade new Operating Systems or Applications
• Able to demonstrate ability to troubleshoot common PC and/or network issues
• Able to demonstrate working knowledge of electronic repositories (creation, file retrieval, security)
• Able to demonstrate interpersonal skills and technical understanding sufficient to facilitate communication between specialists (internal or external) and non-technical use

Experience:
• 5 years relevant experience
• Experience with extensive array of network color printer and Digital Front End’s
• Experienced with advanced principles of color theory, color calibration process and instruments, color management, gamut’s, and ICC color profiling

This position may require you to submit to and pass a drug test and/or background check.
If this is a hands-on position, you may also be required to pass a safety and productivity examination.

PDS Tech, Inc. will comply with all applicable federal and state laws governing the use of such background checks and drug tests

PDS Tech, Inc. is proud to be an Equal Opportunity Employer - Minorities/Female/Disabled/Veteran (EOE M/F/D/V)

Founded in 1977, PDS Tech, Inc. is one of the nation''s premier specialty staffing firms with 31 offices nationwide. We offer a full range of benefits including:
* Health insurance
* Paid holidays
* Weekly payroll
* Immediate 401(k) eligibility
* Completion bonuses
* Training
Please note availability of benefits may vary by position.

PDS specializes in Engineering and IT arenas including Aerospace, Defense, Electronics, Telecommunications, Automotive, and Energy just to name a few. Our reputation, track record, and years of continuous growth reflect the commitment to quality that our employees and clients experience first-hand.

$$$ PDS pays for referrals! $$$
We pay thousands each month in referral bonuses!Contact a recruiter for details.General

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