Solutions Support Specialist Job Listing at PDS Technical Services in null, IL

Business Services

Title: Solutions Support Specialist
Location: IL-null
PDS Tech is seeking a Solutions Support Specialist in Buffalo Grove, IL.

Specific Responsibilities:
* Answer incoming phone calls and provide world class customer support to maximize customer satisfaction
* Execute daily transactions which includes, order entry, returns, credits, specials, sample orders, debits, credit and re-bills, and any other assigned work/tasks
* Manage all incoming mailboxes and respond in professional business writing style to all e-mail communications back to customers
* Be able to problem solve in a dynamic service environment
* Strong verbal, written and computer skills
* Excellent planning, follow-up and organizational skills
Key Responsibilities:
* Provide user support and customer service on all customer issues.
* Assist sales in reviewing customer needs.
* Obtain and evaluate all relevant information to handle all inquiries and issues.
* Research issues and questions using available information resources.
* Identify, redirect and/or escalate problems to appropriate resources per customer support procedures.
* Follows specific instructions and processes to maintain accurate.
* Remedy call tracking logs; entries of contact with resolution details and follow-up information including, but not limited to details of inquiries, issues, actions taken, current state, etc.
* Makes proactive customer calls to ensure high customer satisfaction.
* Be able to support company website questions, processes and inquiries and provide some technical support.
* Execute password re-sets on company website.
* Able to work cross functionally with other internal departments to support both internal and external customers.
* All other assigned tasks per Supervisor or Customer Relations Manager
Knowledge, Skills and Abilities:
* Strong organizational and analytical skills
* Ability to solve complex problems in a fast passed environment
* Strong verbal and written communication skills
* Working knowledge of MS Office
Education:
* Some college or extensive customer support experience in a dynamic multi-functional customer service environment

PDS Tech, Inc. is proud to be an Equal Opportunity Employer - Minorities/Female/Disabled/Veteran (EOE M/F/D/V)

Founded in 1977, PDS Tech, Inc. is one of the nation's premier specialty staffing firms with 31 offices nationwide. We offer a full range of benefits including:
* Health insurance
* Paid holidays
* Weekly payroll
* Immediate 401(k) eligibility
* Completion bonuses
* Training
Please note availability of benefits may vary by position.

PDS specializes in Engineering and IT arenas including Aerospace, Defense, Electronics, Telecommunications, Automotive, and Energy just to name a few. Our reputation, track record, and years of continuous growth reflect the commitment to quality that our employees and clients experience first-hand. For more information about PDS, please check our website,www.pdstech.com

$$$ PDS pays for referrals! $$$
We pay thousands each month in referral bonuses!Contact a recruiter for details.
To find a branch near you, look at ourBranch Locator

This position may require you to submit to and pass a drug test and/or background check. If this is a hands-on position, you may also be required to pass a safety and productivity examination. PDS Tech, Inc. will comply with all applicable federal and state laws governing the use of such background checks and drug tests.