NM Installation Support Specialist(Located LATAM Region) Job Listing at Philips North America in Cleveland, OH
Consumer Goods, Healthcare
The position will cover Latin America area
We simplify healthcare by focusing on the people in the care cycle - patients and care providers. Through combining human insights and clinical expertise, we aim to improve patient outcomes while lowering the burden on the healthcare system. Philips delivers advanced solutions for both health professionals, to meet the needs of patients, and empowered consumers for affordable healthcare whether in hospital or at home. Some product highlights: CX50 Ultrasound, 256-slice Brilliance iCT scanner, Integrated cath lab, Avalon FM 20 FM 30 fetal monitors, Ambient Experience MR and CT systems, Philips Lifeline's personal emergency alert service.The Supply Chain Engineering team is a dynamic team which is directly involved with new product architecture, specifies, designs, implements tests for manufacturability, sustainability, serviceability and delivers the electrical and mechanical hardware on which our Ultrasound systems are based. We work directly with our cross-functional and cross-discipline partners, including marketing, clinical specialists, service personnel and RD, to deliver solutions which exceed our customers' expectations.
o Performs on-site day-to-day installation activities and coordinates the complete installation actions. Involving extensive interaction with BU Sales, BU CS, GSSI / KM SCM and KM CS.
o Provides on the job training for local engineer during Installation for the product to enhance fse experience levels.
o Provides feedback to BU on product development by focus on the delivery/installation of new or existing products to customers.
o Monitors the project from initiation through to delivery. Performs final acceptance testing per documented standards. Completes all required installation reports for the BU / SSR / KM.
o Participates in installation of Beta site equipment and software. When not installing equipment, may be called upon for level-2 technical support, installation quality inspections, complex FCO's involvement and/or installation process improvement and cost reduction programs.
Perform field installations of SPECT, PET/CT and PET/MRI Equipment at Customer sites.
Coordinate activities between local, regional, and BU resources.
Perform quality inspections and acceptance testing of installed equipment.
Assist with Beta site/NPI installations of hardware and software.
Provide level-2 technical support to field service and support personnel.
A minimum of Degree or equivalent in electronics, or equivalent work experience is required.
Proven ability to work independently and be self-directed.
Must have excellent verbal/written communication skills in English.
Five (5) years experience with Philips Nuclear Medicine, SPECT, CT, or PET/CT product lines preferred.
Detailed technical knowledge of SPECT and PET/CT imaging systems. Experienced CT Systems engineers also considered. MRI experience is advantageous.
Note: Philips is an equal opportunity employer
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