Associate Manager, Customer Service Job Listing at Prudential in Dresher, PA

Insurance, Finance

Responsible for the daily operational performance of a customer service team assigned to managing formal written customer service complaints for products aligned with  Individual Life Insurance Policyholder Services.  The incumbent will be  accountable for the overall performance and administrative activities for a staff of 10-15 associates.  Organizing the workflow of associates to provide the most effective and efficient service in accordance with established policies and procedures, providing guidance and counsel to associates and  ensuring good customer relations are essential for successful performance in this assignment. Recognizing, recommending and implementing operational improvements and ensuring adherence to day-to-day application of organizational policies and procedures are also critical to individual and team success. Reporting directly to an Operational Manager, the incumbent has full supervisory responsibility including hiring, performance management, coaching and development of the staff that they lead. 

• Excellent collaboration and partnership skills.
• Demonstrated leadership ability (with more than 2 years experience is preferred.)
• Demonstrate strong talent development skills.
• Supervisory and/or coaching experience.  
• Excellent written and verbal communication skills.  
• Manage operational risks
• Take intelligent risks and display a high degree of initiative.
• Ability to transform business strategies into actions that complement business and management practices/concepts.
• Embrace effective expense and production management principles.
• Display strong problem solving and issues resolution skills.  
• Positive and team player attitude is a must. 
• Display strong interpersonal skills and the flexibility to adjust to changes in the workplace.
• Demonstrated ability to manage multiple priorities while working under tight time constraints.
• Fluent in all Microsoft applications (Word, Excel, Powerpoint). 
• Bachelor's degree or equivalent industry work experience is preferred.
• FINRA Series 6 license or ability to obtain within 180 days of hire and FINRA Series 26 license or ability to obtain within one year of hire are required for this position.
• Some travel may be required.