These
positions will start on Monday, October 8, 2012.
Following a
2-4 week training program (8:00 a.m. - 4:00 p.m., Monday - Friday),
each new member will be placed on one of the following
schedules:
Schedule
1: 7:00 a.m. - 3:00 p.m., Monday - Friday
Schedule
2: 8:00 a.m. - 4:00 p.m., Monday - Friday
Schedule
3: Monday: 8:00 a.m. - 5:00 p.m., Wednesday:
10:00 a.m. - 5:00 p.m., Tuesday, Thursday, Friday: 9:00 a.m. -
5:00 p.m.
Schedule
4: Monday, Tuesday, Friday: 8:00 a.m. - 6:00 p.m.,
Wednesday: 8:30 - 6:00 p.m., Thursday: OFF
Schedule
5: Noon - 8:00 p.m., Monday - Friday (this schedule will
receive a 10% shift differential)
Our Customer
Service Associates are primarily responsible for answering in-bound
calls from participants of our Defined Contribution (e.g. 401(k),
403(b), 457) and/or Defined Benefit plans.
These
individuals help answer retirement related questions; educate
participants on rules/regulations of the plan(s); and assist in
processing transactions. This position does not involve
sales. Our customer service associates are the valuable front
line of our business and gain the career experience, which is
valued by other areas of the organization. We are looking for
people who will bring much more to the position than just a voice
on the other end of the phone. Our representatives are very
customer-focused and work well under pressure. They gain thorough
knowledge of the financial services industry, a solid understanding
of the retirement products we service, learn various administrative
PC systems, process certain financial transactions, and become well
versed in processing requirements.
- College Degreestrongly preferred
- Solid customerservice experience required
- Excellentverbal and written communication skills
- BilingualFluency a plus (English and Spanish)
- Priorexperience in a call center environment is a plus
- Priorexperience in a financial services company is aplus
- Must be able tolearn and retain a large amount of technical information in arelatively short period of time
- Must bereceptive to detailed and frequent performancefeedback
- Data entryskills and Window-based applications knowledge isrequired
- Proven recordof dependability
- Ability toelicit a callers needs with speed andcomposure
- Activelistening skills
- Ability to makeeducated, customer-focused decisions
- Ability toexcel in a team environment as well as work wellindependently
- Organizationand prioritization skills
Language
