Client Service Associate (Part Time, October 1, 2012) Job Listing at Prudential in Dubuque, IA (Job ID CS 0008B)

Insurance, Finance

These part time opportunitieswill start on Monday, October 1, 2012.
Following an extensive 3 week paidtraining program, associates will be assigned to one of the following work schedules:

Schedule 1: 17.5 hours per week
Monday: 7:00 am - 5:00 pm
Wednesday: 8:00 am - 12:00 pm
Friday: 8:00 am - 12:00 pm

Schedule 2: 15 hours per week
Monday: 3:00 pm - 8:00 pm
Tuesday: 3:00 pm - 8:00 pm
Thursday: 3:00 pm - 8:00 pm

Our Associates are primarily responsible for answering in-bound calls from participants of our Defined Contribution (e.g. 401(k), 403(b), 457) and/or Defined Benefit plans. These individuals help answer retirement related questions; educate participants on rules/regulations of the plan(s); and assist in processing transactions. This position does not involve sales. Our Client Service Associates are the valuable front line of our business and gain the career experience, which is valued by other areas of the organization. We are looking for people who will bring much more to the position than just a voice on the other end of the phone. Our asociates are very customer-focused and work well under pressure. They gain thorough knowledge of the financial services industry, a solid understanding of the retirement products we service, learn various administrative PC systems, process certain financial transactions, and become well versed in processing requirements.

• High School diploma required, College degree preferred
• Solidcustomer service experience required
• Excellent verbal and written communication skills
• Bilingual Fluencya plus(English and Spanish)
• Prior experience in a call center environment is a plus
• Prior experience in a financial services company is a plus
• Must be able to learn and retain a large amount of technical information in a relatively short period of time
• Must be receptive to detailed and frequent performance feedback
• Data entry skills and Window-based applications knowledge is required
• Proven record of dependability
• Ability to elicit a callers needs with speed and composure
• Active listening skills
• Ability to make educated, customer-focused decisions
• Ability to excel in a team environment as well as work well independently
• Organization and prioritization skills