Client Service Associate (Part Time)(Start date, June 25, 2012) Job Listing at Prudential in Dubuque, IA

Insurance, Finance

These part time opportunities will start on June 25, 2012.    
Following an extensive 3 week paid training program, associates will be assigned to one of the following work schedules: 
 
Schedule 1:    17.5 hours per week
Monday:   7:00 am - 5:00 pm
Wednesday:  8:00 am - 12:00 pm
Friday:   8:00 am - 12:00 pm
 
Schedule 2:    15 hours per week 
Monday:  3:00 pm - 8:00 pm
Tuesday:   3:00 pm - 8:00 pm
Thursday:   3:00 pm - 8:00 pm
 
Our Associates are primarily responsible for answering in-bound calls from participants of our Defined Contribution (e.g. 401(k), 403(b), 457) and/or Defined Benefit plans.  These individuals help answer retirement related questions; educate participants on rules/regulations of the plan(s); and assist in processing transactions.   This position does not involve sales.  Our Client Service Associates are the valuable front line of our business and gain the career experience, which is valued by other areas of the organization. We are looking for people who will bring much more to the position than just a voice on the other end of the phone. Our asociates are very customer-focused and work well under pressure. They gain thorough knowledge of the financial services industry, a solid understanding of the retirement products we service, learn various administrative PC systems, process certain financial transactions, and become well versed in processing requirements.

  
In the future, this position may require FINRA Series 6 and 63 Registrations.  If these registrations become a requirement, Prudential will provide study materials, paid training, and will pay for the exam fees.
 
 

• High School diploma required, College degree preferred
• Solid customer service experience required
• Excellent verbal and written communication skills
• Bilingual Fluency a plus (English and Spanish)
• Prior experience in a call center environment is a plus
• Prior experience in a financial services company is a plus 
• Must be able to learn and retain a large amount of technical information in a relatively short period of time
• Must be receptive to detailed and frequent performance feedback  
• Data entry skills and Window-based applications knowledge is required                                                   
• Proven record of dependability 
• Ability to elicit a callers needs with speed and composure 
• Active listening skills 
• Ability to make educated, customer-focused decisions 
• Ability to excel in a team environment as well as work well independently 
• Organization and prioritization skills