Customer Service Associate Job Listing at Prudential in Dresher, PA

No Call Center experience is necessary! Just bring your people skills and your willingness to learn!

Our ideal candidate is a career oriented professional who is looking for an excellent opportunity in a strong, growing organization. Our Customer Service Representatives are primarily responsible for answering in-bound calls from Variable Annuity customers and sales force representatives. Our associates attain a thorough understanding of the investment/annuity business. They must also learn various administrative PC systems, become thoroughly familiar with our annuity products, understand applicable tax regulations, process certain financial transactions, and become well versed in processing requirements. Our Customer Service Representatives are the valuable front line of our business, and we are looking for people who will bring much more than a voice on the other end of the phone!

Following the extensive 6-8 week training program our associates normally experience a 3-month learning curve. Our associates participate in a detailed and on-going call coaching program, which enhances their ability to provide value-added service to our customers. A successful associate applies the thorough performance feedback they receive and uses it to build their expertise and improve the service experience of our callers.

Prudential and its affiliates, Newark, New Jersey are Equal Opportunity/Affirmative Action Employers and are committed to diversity in our workforce.

• College degree is strongly preferred.
• Strong people skills.
• Proven record of dependability. Punctual and reliable attendance of the service associates is critical to the success of a fast moving, inbound service center!
• Annuity/ financial services industry knowledge is a plus. Must be able to learn & retain a large amount of technical information in a relatively short period of time.
• Must be receptive to detailed and frequent performance feedback.
• Proficiency with a keyboard and window-based applications, including Internet.
• Proven self motivation skills.
• Active listening skills.
• Excellent oral and written communication skills.
• Ability to excel in a team environment, as well as work well independently.
• Organization and prioritization skills.
• Ability to think like the customer and financial professional, with a passion to deliver top quality service.
• Training class will be from 9am to 5:15 pm beginning July 9th, 2012.  Job offer is contingent upon successful completion of pre-hire requirements.
• The Annuity call center is open from 8am to 7pm Monday through Thursday and from 8am to 6pm on Fridays. To be considered, candidates must have the flexibility to be able to work any of the shift times within those hours. Actual shift assignments will not be determined prior to hire.
• This position (and training) will be located at Prudential's office in Dresher, PA.