Customer Service Associate Job Listing at Prudential in dresher, PA

Insurance, Finance

Under general supervision, provides information to investors, policyholders, insureds and/or financial advisors, field force and home office staff. Receives, evaluates and answers customer inquiries which are non-routine and require deviation from standard screens, scripts and procedures. Handles situations that may require extensive research. Uses computerized system for tracking, information gathering, providing information, referrals, routine transactions troubleshooting. May promote products/services and provides technical guidance, information and procedural advice on a variety of complex customer service issues requiring knowledge of financial products and transaction. Refers to department records and/or may consult with appropriate parties for needed information. Requires extensive knowledge of company, products, and/or services. May be a unit product expert or have knowledge of multiple products. Typically has over three years of directly related customer service experience. According to product line, may be required to obtain license. Duties are those at the top non-supervisory level of the Customer Service Representative career family.

• Solid knowledge of investment products, defined contribution plans, distribution processes, and compliance regulations.
• BA/BS of College degree or equivalent work experience.
  
• Excellent customer service and listening skills.
  
• Superior research and issue resolution skills.
  
• Self-motivated and solid team player
  
• Strong written and oral communication skills
  
• Detail oriented
  
• Customer focused
  
• In-depth business and product knowledge of Annuities
  
• Time Management skills
  
• Ability to prioritize
  
• Good partnering skills
  
• Microsoft Word proficient
  
• Series 6 a plus - could be required to be obtained after start date
  

Any applicant selected for this position will be required to submit to an extensive background screening and a credit check. Failure to comply will eliminate an applicant from consideration for this position. Any negative information obtained as a result of the background screening may result in the disqualification of the applicant from this and any other position in Prudential, including their current position if they are an internal applicant.