Customer Service Associate Job Listing at Prudential in Dresher, PA

Insurance, Finance

The Group Insurance office is focused on building the Ultimate Customer Experience.  If your are a highly motivated professional who enjoys working in a dynamic and client driven environment, please submit a resume with your application.    The Customer Service Professional provides information to group clients, their members and internal sales staff and their affiliates. 
 
The primary responsibilities of the position include, but are not limited to:
Answering in-bound calls.
Acting as a liaison on behalf of the customers.
Effectively answering product, account policy and plan detail information.
Researching and troubleshooting client issues.
Resolving account problems, investigating and monitoring sensitive case issues resulting from escalated calls.
Handling assigned work such as processing of forms and client correspondence.
Handling calls requiring in-depth product/process knowledge.
 

 
 

• Bachelor's  degree or a minimum of 3-years experience in the customer service arena required
• Strong people skills.
• Must be able to manage conflict and ensure consistency in problem resolution
• Proven record of dependability. Punctual and reliable attendance of the service associates is critical to the success of a fast moving, inbound service center!
• Must be able to learn & retain a large amount of technical information in a relatively short period of time.
• Must be receptive to detailed and frequent performance feedback.
• Proficiency with a keyboard and window-based applications, including Internet.
• Proven self motivation skills.
• Active listening skills. 
• Ability/familiarity with reading and interpreting insurance policy information.
•  Excellent oral and written communication skills
  
• Ability to excel in a team environment, as well as work well independently.
• Ability to think like the customer 
• Respond to high stress situations in a positive manner.
  
• Excellent time management and organizational skills 
  
• Ability to deliver top quality results.
  
• To be considered, candidates must have the flexibility to be able to work any of the shift times within those hours. Actual shift assignments will not be determined prior to hire.
• This position (and training) will be located at Prudential's office in Dresher, PA.