Customer Service Associate Job Listing at Prudential in Dresher, PA
The Group Insurance office is focused on building the Ultimate Customer Experience. If your are a highly motivated professional who enjoys working in a dynamic and client driven environment, please submit a resume with your application. The Customer Service Professional provides information to group clients, their members and internal sales staff and their affiliates.
The primary responsibilities of the position include, but are not limited to:
Answering in-bound calls.
Acting as a liaison on behalf of the customers.
Effectively answering product, account policy and plan detail information.
Researching and troubleshooting client issues.
Resolving account problems, investigating and monitoring sensitive case issues resulting from escalated calls.
Handling assigned work such as processing of forms and client correspondence.
Handling calls requiring in-depth product/process knowledge.
Apply on Company Website
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