Defined Contribution Hardship Withdrawal Specialist Job Listing at Prudential in Scranton, PA (Job ID SCR0001J)

Insurance, Finance

This is a position within Prudential Retirement.    The role encompasses both processing of financial transactions and a customer service aspect.  The Hardship Specialist is responsible for the accurate and timely processing of hardship withdrawals and unforeseen emergency transactions (both outsourced and non-outsourced) received from participants within Defined Contribution plans (retirement, 401k plans, etc.) . In addition, the Hardship Specialists is responsible for outgoing phone communication with participants, discussing their requests.  The grooming of supporting documentation is required for outsourced requests. 

• Degree or 2 years of transaction processing experience in a fast paced environment where attention to detail is critical. 
• Formal customer service experience a strong plus
• Must be knowledgeable of how requests are completed and have an understanding of why they are processed as they are.
• The Hardship Specialist must be able to adhere to IRS guidelines, as well as standard operating procedures and plan rules.
• Strong interpersonal skills are required and the ability to successfully partner with other Hardship Specialists within both Scranton and Dubuque, as well as Participant Service Center representatives and Relationship Managers.
• Ability to consistently meet individual quality and production standards, as well as call quality standards
•  Must have strong organizational and communication skills 
• Ideal candidate should have two years of retirement/financial experience and be comfortable with software applications: Omni, Microsoft Word and Excel.  
• Overtime may be needed during peak volumes
• Learning other types of distribution and/or loan transactions may be necessary during lower volumes