Director/Business Owner-CRM Applications Job Listing at Prudential in Hartford, CT

Insurance, Finance

The Director/Business Owner - CRM Applications manages all aspects of the assigned business application(s) including developing a long term vision and strategy, gathering and reporting data on application usage and identifying functionality needs. This position will oversee operations management of the application(s), work to influence application usage throughout the organization and partner with other lines of business to identify and share best practices and utilization benefits. In order to be successful, the candidate must build relationships with and influence key stakeholders in the organization. Time will be spent 75% on business optimization activities such as process management and expanding application usage and 25% on technology focused activities, such as driving enhancements to application functionality and interaction with data warehouses. Core Responsibilities include:
·  Develops/coordinates vision and multi-year strategy for application(s) managed
·  Develops and manages annual operating plan, budget, expense tracking, road map and application scorecard(s).
·  Represents interests of all business lines and functional units and ensures appropriate prioritization is addressed
·  Works with vendor(s) to understand full application capabilities
·  Partners closely with Technology to effectively support end state infrastructure design, including capturing of costs and benefits associated with the application(s)
·  Create and manage documentation regarding application usage.
·  Manages application related communications and ensures proper training and user support
·  Understands all application features and desired project outcomes
·  Coordinates with stakeholders, business experts, and analysts to develop enhancement requirements
·  Ensures deliverables are met and accepts or rejects work results
·  HR management of team that performs front and back office application support functions.
 
 

Qualifications:
 

• Minimum of five years of experience in CRM application development or    management, preferably Salesforce.com. Launch experience considered a plus.
• Must have prior vendor management experience.
• Bachelors degree required; MBA preferred
• Financial services industry experience considered a plus.
• Excellent communication skills (written, oral, and formal presentation)
• Familiarity with the practice of sales management
• Strong influencing and motivation skills.
• Demonstrated ability to facilitate change within and across lines of businesses
• Broad perspective and business strategy understanding
• Ability to identify and leverage dependencies and linkages to related initiatives and other applications
• Experience leading transformational projects
• Process management experience
• Demonstrated consultative approach
• Consensus builder with decision-making skills
• Capable of translating business needs into technology solutions
• Experience with managing a team of direct reports preferred.
• Strong organizational skills, ability to manage multiple projects simultaneously