Director, Disability Claims Job Listing at Prudential in Roseland, NJ

Insurance, Finance

Prudential Financial companies serve individual and institutional customers worldwide and include The Prudential Insurance Company of America, one of the largest life insurance companies in the United States. These companies offer a variety of products and services, including life insurance, mutual funds, annuities, pension and retirement-related services and administration, asset management, banking and trust services, real estate brokerage franchises, relocation services and, through a joint venture, retail securities brokerage services. For more information, visit www.prudential.com.
 
The Director of Disability Claims has ultimate accountability for all claim management and administration for the Short Term Disability and Absence Products departments.  The Director will demonstrate exceptional leadership and technical expertise as it relates to service, quality, and claim management.  Financial controls and expectations will be closely monitored as it relates to effectively managing claims while maintaining good policy and client relationships.  In addition, the incumbent will serve as an operational excellence ambassador identifying opportunities for continuous process improvement.
 
The Director manages staff of approximately 50 direct and indirect reports with ultimate responsibility of staff development through coaching, professional development and performance management.   The incumbent will collaborate with leaders and teams across the Group Insurance organization identifying and implementing strategic initiatives and meet business goals.  They will also be responsible for the of strategic initiatives for disability claim management, enhancements the disability product, and improving procedures for both Absence and STD claim management.

• 10 years Disability experience, STD preferred
• Experience and knowledge of Short Term Disability, state mandated plans, FMLA and ERISA
• 5 to 7 years of management experience leading 25 people or more
• 1 to 3 years of Absence (FMLA) preferred
• Change management experience
• Demonstrated success in culture change and development
• Superior leadership skills
• Excellent communication skills, both verbal and written
• Excellent relationship building and partnership skills
• Customer service and results orientation