Director, Disability Claims Job Listing at Prudential in Portland, ME

Insurance, Finance

Prudential Financial companies serve individual and institutional customers worldwide and include The Prudential Insurance Company of America, one of the largest life insurance companies in the United States. These companies offer a variety of products and services, including group insurance and other financial and retirement services.  For more information, visit www.prudential.com.
 
The Director of Disability Claims is accountable for all claim management and administration for the Short Term Disability and Absence Management administration in Portland, ME.  The Director will demonstrate exceptional leadership and bring strong technical expertise in customer service, quality and claim management practices.  In addition, the incumbent will serve as an operational excellence ambassador identifying and implementing opportunities for continuous process improvement.
 
The Director manages staff of approximately 50 direct and indirect reports with ultimate responsibility of staff development through coaching, professional development and performance management.  The incumbent will collaborate with leaders and teams across the Group Insurance organization identifying and implementing strategic initiatives and meet business goals.  They will also be responsible for leading strategic initiatives for disability claim management and product enhancements, and improving processes and procedures for both Absence and STD claim management. 
 

• 10 years Disability experience, STD preferred
• Experience and knowledge of Short Tem Disability, state mandated plans, FMLA/Leave Management, and ERISA
• 5 to 7 years of management experience, leading 25 people or more
• 1 to 3 years of Absence (FMLA) preferred
• Experience leading an organization through change
• Demonstrated success in driving culture change and employee development
• Superior leadership skills
• Excellent communication skills, both verbal and written
• Excellent relationship building and partnership skills
• Understanding of customers' needs and deliver an outstanding service experience
• Ability to achieve results through others