Investment Operations Associate Job Listing at Prudential in Iselin, NJ

Insurance, Finance

The Prudential Insurance Company of
America is one of the largest financial services companies in the
United States and partners with individual and institutional
customers worldwide.  Prudential offers a variety of products
and services including life insurance, mutual funds, annuities,
pension and retirement-related services and administration, asset
management, banking and trust services, real estate brokerage
franchises, relocation services and, through a joint venture,
retail securities brokerage services.
 
Prudential has an exciting opportunity for a
service oriented individual to be a part of our retail brokerage
operations team as an Investment Operations Associate. The
incumbent will play a key role in supporting Prudential's Financial
Professionals and their clients.  This position is with Pruco
COMMAND - the retail brokerage platform for Prudential in which
customers hold various investment vehicles such as stocks, bonds,
mutual funds, and CD's. This position also offers the potential for
professional development and long-term career growth.
 
The associate will process various account transactions and may
field telephone calls from Prudential Financial Professionals,
Branch Office Personnel and customers. Typical inquiries include
general "how to" questions, as well as questions pertaining to
retirements, account transfers, securities trades and asset
movements. The associate may also take and place trade orders that
include mutual funds, bonds, UITs and general
securities.

• Strong customer service values
• The ability to work in a fast paced environment
• Excellent verbal communications skills
• Strong analytical, organizational and time managementskills
• The ability to research and resolve complex issues
• Identify account specific issues and troubleshoot
• The ability to interact and partner with various internal andexternal stakeholders
• The ability to work with minimal supervision
• 1 to 2 years of Call Center/Customer Service experiencepreferred 
• Prior experience in a financial services company is a plus
• Must be able to learn and retain a large amount of technicalinformation in a relatively short period of time
• Must be receptive to detailed and frequent performancefeedback
• Proven record of dependability
• Ability to elicit a callers needs with speed and composure
• Flexibility with regard to schedule; opportunity to workvarious shifts and overtime as needed to support businessobjectives
• Bachelor's degree preferred or equivalent work experience.
• A FINRA Series 7 and 63 or 66 license within thefirst 6 months of employment.