Part Time Client Service Associate Job Listing at Prudential in Scranton, PA

Insurance, Finance

Prudential Retirement-Part Time Client Service/Customer Service Associates (Scranton, PA)
 
 
Start Date is November 5, 2012 (The below schedule is not flexible and will be the same each week)
 
Schedule (17.5 hours / week):
 
Monday  10:00 a.m. - 8:00 p.m.
Wednesday  4:00 p.m. - 8:00 p.m.
Friday  4:00 p.m. -8:00 p.m.
 
You must be able to work full time hours M-F 8am-4pm for the first four weeks of paid training.    
 
Our Associates are primarily responsible for answering in-bound calls from participants of our Defined Contribution (e.g. 401(k), 403(b), 457) and/or Defined Benefit plans.  These individuals help answer retirement related questions; educate participants on rules/regulations of the plan(s); and assist in processing transactions.   This position does not involve sales.  Our Client Service Associates are the valuable front line of our business and gain the career experience, which is valued by other areas of the organization. We are looking for people who will bring much more to the position than just a voice on the other end of the phone. Our associates are very customer-focused and work well under pressure. They gain thorough knowledge of the financial services industry, a solid understanding of the retirement products we service, learn various administrative PC systems, process certain financial transactions, and become well versed in processing requirements.
  
In the future, this position may require FINRA Series 6 and 63 Registrations.  If these registrations become a requirement, Prudential will provide study materials, paid training, and will pay for the exam fees.
 

• High School diploma required, College degree preferred
• Solid customer service experience required
• Excellent verbal and written communication skills
• Bilingual Fluency a plus (English and Spanish)
• Prior experience in a call center environment is a plus
• Prior experience in a financial services company is a plus 
• Must be able to learn and retain a large amount of technical information in a relatively short period of time
• Must be receptive to detailed and frequent performance feedback  
• Data entry skills and Window-based applications knowledge is required                                                   
• Proven record of dependability 
• Ability to elicit a callers needs with speed and composure 
• Active listening skills 
• Ability to make educated, customer-focused decisions 
• Ability to excel in a team environment as well as work well independently 
• Organization and prioritization skills