Senior Business Analyst Job Listing at Prudential in Dallas, TX

Insurance, Finance

Works with client management to identify and
specify extremely complex business requirements and processes for
diverse development platforms, computing environments (e.g., host
based, distributed systems, client server), software, hardware,
technologies and tools. Researches and evaluates alternative
solutions and recommends the most efficient and cost effective
solution for the McCracken/Strategy systems design. Formulates
logical statements of business problems and devises, tests and
implements efficient, cost effective application program solutions
(e.g., codes and/or reuses existing code through the use of program
development software alternatives and/or integrates purchased
solutions). May give some direction and guidance to other systems
analysts/programmers. Prepares charts, tables and diagrams to
assist in analyzing problems, utilizing various business,
scientific, engineering and mathematical techniques. Analyzes
existing McCracken/Strategy system and programming logic to provide
more efficient machine operations or to identify difficulties, and
revises the logic and procedures involved as necessary. Performs
related duties as assigned or requested.
 
Job Responsibilities:
Manage user profiles; change passwords
Manage printer outputs
Manage Robot reports
Investigate system processing issues
(MSGW)
Provide detailed business and system support and
training (Tier 1 Support)
Troubleshoot various business and system issues;
analyze why and how an issue occurred and determine a solution
(Tier 2 Support, usually issues that can involve several hours
and/or days)
Troubleshoot cash balancing and money movement
issues
Communicate core system issues to McCracken, with
detailed information and examples
Process day ends in test environments
Create ad hoc queries, upon request, for users
& work with the data in Excel to create presentable information
(including vlookups or conditional summaries to help users to
understand the information.
Perform system mapping and conversion using tools
within the AS400, Excel, or Access.
Take user requests and develop technical
specifications for developers to create new modules or
reports.
Utilize project and time management skills to
ensure all support and project work is completed accurately and
timely.

Qualifications:

Proficient inMS Excel, MS Word, MS Access, and SQL.

Possessesexcellent written and oral communication skills.

Usesanalytical and critical thinking techniques to solve problems andoffer solutions for systems issues.

Workingknowledge of commercial loan servicing and loan servicing systemsis preferred.

Preferdegreed candidates or equivalent experience