Senior Client Services Specialist Job Listing at Prudential in Chicago, IL
Prudential's Group Insurance (GI) Middle Market Sales & Account Management (SAM) team is seeking a Senior Client Services Specialist to provide sales and service support to assigned SAM Regional Managers.
Specialists are required to work closely with their assigned Sales Managers and possess comprehensive knowledge of the prospect and client base, broker relationships, key contacts, products/services offered, and sales strategies for key brokers.
Specialists also provide support to the Regional Account Managers who manage relationships with our new and existing mid-size client accounts. The Specialist will assist the Regional Account Managers with the resolution of issues by providing daily support on billing, reviewing, and explaining documents related to claims and reviewing evidence of insurability and enrollment processes.
Specialists will also aid in special projects throughout the year, serve as a resource for new hires for the first six months, and also serve as a backup for other specialists of for their team leader as needed.
Daily activities include, but are not limited to:
· Organizing all proposals through completion with the various internal departments, and following up on various items for project management in the office.
· Ensuring daily activity activities as outlined by process and procedures are in line with compliance and auditing standards.
· Serving as liaison between external group clients/brokers and Home Office contacts and departments
· Organizing and upkeep of the office, as well as various other administrative duties for their assigned SAM personnel. Office upkeep may include ensuring shared office equipment and supplies are available and in working order.
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